Customer Review

124 of 130 people found the following review helpful
5.0 out of 5 stars Great service with the product, May 19, 2012
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This review is from: HP Long Life Notebook Battery (HP MU06) (Personal Computers)
I ordered this battery so I could finally use my computer without the need of a close outlet. I recieved a battery 3 days after the ordered, but it ended looking like a different battery from the ad. I was furious about this battery I recieved, wanting to get a full refund in order to get the correct battery for my laptop. I was informed that their was a shipping error with my order, which was the reason for the different battery. I was given a full apology and they informed me they will send my correct battery with express shipping. I recieved the second battery two days later, which was the correct battery described in the ad, and now I can use my laptop without the outlet agan. The battery works great, using more than 2 hours so far on a full charge on high perfomance. If it wasnt for the apology and great customer service I recieved from EZ Tech, I would had given them a nasty review. I am thankful that there are trustworthy and respectful business people who take pride in maintaining their customer service.
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Initial post: Mar 7, 2013 9:18:14 AM PST
papasurf says:
I am glad you hung in there. You have benefited me as I am looking for a seller such as this. One of the true tests of a reviewer and a Seller/shipper is what happens when things don't go right and how they are fixed. You both impress me. Thanks!
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