3 of 3 people found the following review helpful
Customer Service? You NEED This Book!,
This review is from: Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan (Hardcover)
"Who's Your Gladys?" contains a wealth of information that applies to not just customer relationships, but to human relationships as a whole! Every business should to have a copy for new employees. Perhaps even give them a week to read it at work as part of their training. Then ask them how they will incorporate these lessons into their behavior. Great Book!
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