Automotive Deals HPCC Amazon Fashion Learn more nav_sap_plcc_ascpsc Songs of Summer Fire TV Stick Happy Belly Coffee Handmade school supplies Shop-by-Room Amazon Cash Back Offer showtimemulti showtimemulti showtimemulti  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Introducing new colors All-New Kindle Oasis Segway miniPro STEM
Customer Review

The manufacturer commented on the review belowSee comments
0 of 2 people found the following review helpful
4.0 out of 5 stars Initially No Insert., April 4, 2012
By 
Verified Purchase(What's this?)
This review is from: Goal Zero 11404 Green Small AAA Rechargeable Batteries (Automotive)
Update(6/18/12): I eventually got my insert and it works great, it took me another email and I had to wait a month total as the inserts were on back order. I really appreciate the manufacturers response to my earlier posts and that the item now ships with the insert (I can't confirm this as I haven't bought another one). I've updated my rating to 4 over all now.

Update (4/5/12): I emailed Goal Zero, and they said they would send me an insert for free. So far I'd give them 5 stars for customer service, however I think it should be made more clear that the insert is not included with this specific product.

Original: I purchased these AAA batteries under the impression it included the Goal Zero insert, which they did not. On the company website product number 11404 "Whats in the Box? 1 x 4 Pack AAA Rechargeable Batteries, 1 X AAA battery insert for Guide 10." This seems disingenuous to me not to include it, and now I have to go through the hassle of tracking one down or just returning them. The batteries are useless without the insert. The seller was Amazon, FYI.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

 
stem
The manufacturer commented on this review(What's this?)
Posted on Apr 8, 2012 6:34:48 PM PDT
Matt,
You're right! We should have made that more clear. Amazon's current inventory does include the AAA insert, however, that was a recent change. It will always include the AAA insert from now on. Thanks for the feedback!
Thanks,
GOAL ZERO
 
 
[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail
Tracked by 2 customers

Sort: Oldest first | Newest first
Showing 1-5 of 5 posts in this discussion
A comment by the manufacturer   (What's this?)
Initial post: Apr 8, 2012 6:34:48 PM PDT
Matt,
You're right! We should have made that more clear. Amazon's current inventory does include the AAA insert, however, that was a recent change. It will always include the AAA insert from now on. Thanks for the feedback!
Thanks,
GOAL ZERO

In reply to an earlier post on Nov 14, 2012 2:29:20 PM PST
Hi Clint, just received the 4AAA batteries ordered from Amazon, assuming they would include the adapter (per your message). Unfortunately, mine did not. Would you mind sending me a message on how we can resolve this?

In reply to an earlier post on Nov 15, 2012 6:13:36 AM PST
Matthew,
Please contact us at 888-794-6250 and ask for me and I'll make sure we get one to you right away. Sorry for the inconvenience.
Clint Eastman

In reply to an earlier post on Nov 15, 2012 6:17:14 AM PST
Was able to do live chat on your website, and I've got one on the way. Outstanding service. Thanks!

In reply to an earlier post on Nov 15, 2012 6:18:30 AM PST
Again, I apologize. Thought I had it all worked out! I'll post a comment when I figure out what is going on so other customers have the right expectation.
Clint Eastman
‹ Previous 1 Next ›