Customer Review

44 of 51 people found the following review helpful
1.0 out of 5 stars Whoa whoa whoa!! Before you click 'Add to Cart'!, July 22, 2010
This review is from: Microsoft Office Home & Business 2010 Key Card - 1PC/1User (Software)
I am writing this after multiple conversations with Microsoft Tech Support.
Bottom line: Although Business Client Manager was included in Office 2007 Small Business, you have to purchase the Standard or Professional Version with multiple licenses before it is part of Outlook 2010.
For small business owners who owned Office 2007 Small Business, this is a major take away. Home and Business is in the same price range as 2007 Small Business was. 'Business' is in the name of both, so I assumed that it would have the same components. Now that it's installed, it would be major upheaval to try and go back to the previous version. We're talking hundreds of dollars more to purchase their minimum.
Nothing in Amazon's description states that BCM is there, nor does it warn you that it has been removed.
I told the Microsoft rep that, although I am not an attorney, the way this has been done might be opening themselves up to a class action lawsuit.
Buyer beware.
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Showing 1-4 of 4 posts in this discussion
Initial post: Sep 29, 2010 6:20:35 PM PDT
It appears that Microsoft heard you, and many many others in the same fix. You can now download Business Contact Manager for Outlook 2010 at no cost, if you have a 2003 or 2007 version of Outlook. Search for "Download Business Contact Manager for Outlook 2010 now" for details.

In reply to an earlier post on Mar 10, 2011 10:25:23 AM PST
A. Ogilvy says:
Is Business Contact Manager the same as Business Client Manager? I'm a small business owner, and I haven't used either, so I really don't know.

Posted on Sep 7, 2011 12:08:38 PM PDT
I'm not sure this is amazon's fault. They clearly advertised the name and it's contents as any other retailer could. Office Pro has always been more, home and student has traditionally been the cheaper version. However, it was Micro$oft's decision to remove Business Client Manager from the business version. If you research M$ website first, you'll see.

http://office.microsoft.com/en-us/products/office-2010-frequently-asked-questions-HA101674631.aspx#About_Office_2010_2

Posted on Jan 9, 2013 5:16:02 PM PST
Jeremy B says:
There is no such thing as "Business Client Manager" - It is called Business CONTACT Manager and it is AWFUL software! You're not missing anything by not having it. That is why Microsoft did away with it in Office 2010. And it is NOT Amazon's fault - They post information about products that the manufactures and/or distributors give them.
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