73 of 84 people found the following review helpful
No response from Invicta customer service,
This review is from: Invicta Men's 9212 "Speedway Collection" 18k Gold Plating and Stainless Steel Two-Tone Watch (Watch)
It is a nice looking watch and I only have one complaint -- the hour subdial does not reset to zero. Yes, I read the instructions in the manual. In fact I also went to the Invicta website for additional information. After repeatedly attempting to reset the subdial I sent an email to Invicta asking for assistance. I have waited over a week for a response -- very poor customer service. I will give them one more week to respond. If I don't hear from them I will return the watch. Hopefully they read these reviews and will realize that not only are they on the verge of losing one customer, but prospective customers might look elsewhere after reading of Invicta's poor customer assistance department.
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Showing 1-6 of 6 posts in this discussion
Initial post: Dec 7, 2009 6:10:31 PM PST
Well, it's over 2 years...have they answered yet? ;-)
Seriously...if you're still checkng your "comments"...they have yet to ever answer one of my emails either...if they ever did, they might actually attract a larger following! Sad, sad, sad...
In reply to an earlier post on Dec 21, 2009 1:03:59 AM PST
J. C. Layson says:
Yeah, but I'm sure he finally realized the hour dial does not, in fact, reset. Rather shows the hour of day in 24 hour representation. It was not linked to the stopwatch. As for the emails, I'm sure they just filter them all out.
In reply to an earlier post on Jan 23, 2013 2:39:15 PM PST
Robert & family says:
i think too many of these watches were made with this flaw. mine does the same thing. maybe a class action suit would get their attention.
In reply to an earlier post on Jan 24, 2013 4:33:27 AM PST
Joseph M. Sharp says:
I called Invicta and a very nice nice person told me that the hour function does not reset. You'll notice there is NO zero.
Posted on Aug 31, 2013 8:27:33 PM PDT
J. Grover says:
Great watch. I don't believe I have seen any chronograph model watch that would have an hour counter any greater than 12 units. These also move once per hour only when the stopwatch is engaged. So, obviously you can determine on the speedway model as you rotate the crown, the hour indicator changes as well. So... 24 hour display
In reply to an earlier post on Oct 22, 2013 11:38:59 PM PDT
As already discovered, as I was looking into this as well, the Hour dial is a 24 hour counter that displays the present time in a 24 hour format. It has no relation to the stop watch function. It cannot be reset, as far as I can tell.
This watch is largely wrist candy. It is great in that respect. If you need fully functional stop watch functions you're better off with a Citizen or Seiko. I have those, but for a great look you cannot beat this watch.
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