Customer Review

73 of 84 people found the following review helpful
3.0 out of 5 stars No response from Invicta customer service, September 8, 2007
This review is from: Invicta Men's 9212 "Speedway Collection" 18k Gold Plating and Stainless Steel Two-Tone Watch (Watch)
It is a nice looking watch and I only have one complaint -- the hour subdial does not reset to zero. Yes, I read the instructions in the manual. In fact I also went to the Invicta website for additional information. After repeatedly attempting to reset the subdial I sent an email to Invicta asking for assistance. I have waited over a week for a response -- very poor customer service. I will give them one more week to respond. If I don't hear from them I will return the watch. Hopefully they read these reviews and will realize that not only are they on the verge of losing one customer, but prospective customers might look elsewhere after reading of Invicta's poor customer assistance department.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments


Sort: Oldest first | Newest first
Showing 1-6 of 6 posts in this discussion
Initial post: Dec 7, 2009 6:10:31 PM PST
Pichan says:
Well, it's over 2 years...have they answered yet? ;-)
Seriously...if you're still checkng your "comments"...they have yet to ever answer one of my emails either...if they ever did, they might actually attract a larger following! Sad, sad, sad...

In reply to an earlier post on Dec 21, 2009 1:03:59 AM PST
J. C. Layson says:
Yeah, but I'm sure he finally realized the hour dial does not, in fact, reset. Rather shows the hour of day in 24 hour representation. It was not linked to the stopwatch. As for the emails, I'm sure they just filter them all out.

In reply to an earlier post on Jan 23, 2013 2:39:15 PM PST
i think too many of these watches were made with this flaw. mine does the same thing. maybe a class action suit would get their attention.

In reply to an earlier post on Jan 24, 2013 4:33:27 AM PST
I called Invicta and a very nice nice person told me that the hour function does not reset. You'll notice there is NO zero.

Posted on Aug 31, 2013 8:27:33 PM PDT
J. Grover says:
Great watch. I don't believe I have seen any chronograph model watch that would have an hour counter any greater than 12 units. These also move once per hour only when the stopwatch is engaged. So, obviously you can determine on the speedway model as you rotate the crown, the hour indicator changes as well. So... 24 hour display

In reply to an earlier post on Oct 22, 2013 11:38:59 PM PDT
Alan says:
As already discovered, as I was looking into this as well, the Hour dial is a 24 hour counter that displays the present time in a 24 hour format. It has no relation to the stop watch function. It cannot be reset, as far as I can tell.

This watch is largely wrist candy. It is great in that respect. If you need fully functional stop watch functions you're better off with a Citizen or Seiko. I have those, but for a great look you cannot beat this watch.
‹ Previous 1 Next ›

Review Details

Item

Reviewer


Location: Cambridge, UK

Top Reviewer Ranking: 16,787,969