34 of 37 people found the following review helpful
Good game, horrendous manufacturing defect with poor tech support,
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This review is from: The Sims 3 Plus Pets - PC/Mac (Video Game)Game is fun and arrived quickly, but major headache with the game registration codes. The registration codes included with the "Sims 3 + Pets Expansion" version give you installation errors and prevent you from finishing installation of either disc. This is detailed in a 10/18/2011 post on the Sims 3 website [...]
Talking to EA's online help requires you to provide all 3 keys for the game (Sims 3, Pets, and Exclusive Content) to get new ones. They also require you to sign and date the original Sims 3 and Pets registration code pages, scan them, send them to EA support, and send a copy of your Amazon receipt. Signing the registration key page might cause problems if you need to return the game to Amazon if your replacement keys also don't work.
EA online support personnel were very unfriendly and unapologetic about the situation, which is very surprising given that the defective keys are EA's issue to begin with.
Bottom line: fun game, but be prepared to spend over an hour with online support trying to get working CD keys. It's a fun game otherwise.
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Showing 1-6 of 6 posts in this discussion
Initial post: Oct 24, 2011 11:19:30 AM PDT
In reply to an earlier post on Oct 24, 2011 2:29:01 PM PDT
Last edited by the author on Oct 24, 2011 2:31:35 PM PDT
Mary Alice Madaris says:
Except that if you can't install the game you can't speak to the graphics or game play. I received this game on Saturday and cannot install it because the codes are bad. Nice $40 spent! Sorry, $50! The note the above reviewer quoted from EA on 10/18 only tells users to use the right codes. Thanks. It says I should use the Sims 3 code for installing the base game and the Sims 3 Pets code for installing pets. This was their solution to what appears to be a widespread problem. They could set up a way to deal with this easily instead!
Posted on Oct 27, 2011 1:59:28 PM PDT
I found this review very helpful, I wish I had read it before I purchased the game myself!
Posted on Nov 19, 2011 8:56:00 PM PST
Janet F. Greene says:
I for one am very glad you posted what you did because I spent an entire night trying to install the game. I thought it was just my copy!... I could not get tech support on the phone and I ended up taking it back to walmart and getting the xbox version. I lost my original copy of sims 3 and had uninstalled it anyhow. This just made it easier on me that I knew others had the same problem. So thank you!
Posted on Dec 10, 2011 11:38:00 AM PST
M. Quadling says:
Well, I just got bitten by this. Completely unable to install the game. The keys don't work, and there are cryptic "reasons" provided that make you think you're doing something wrong, but the keys just plain don't work. Also wish I'd read these reviews before buying a copy.
Posted on Dec 16, 2011 9:02:14 AM PST
Wes Wilson says:
With regard to original code pages: Since you are going to scan them anyway, why not scan them and sign the scanned copy, thereby protecting the original for return if it should prove to be necessary?
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