26 of 40 people found the following review helpful
One little problem,
This review is from: OtterBox Defender Series Case for iPad mini - Black (Personal Computers)
I purchased this case for my Mini and liked it, however it doesn't allow you to use the lightning to 30-pin adapter that's needed for transfering pictures from an SD card. This greatly upset me and it looks like a fairly easy thing to fix. When I contacted Otterbox I recieved two automatic emails that were basically return the item statements. I decided to return it to Otterbox since I really want to be able to transfer pictures to my Mini. I'm very disappointed in Otterbox's customer service as well.
Tracked by 2 customers
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Showing 1-3 of 3 posts in this discussion
Initial post: Dec 12, 2012 6:06:57 PM PST
Its interesting that Otterbox is aware of their problems, yet doesn't fix them. My issue with them was that their (IPod, IPhone) case is too bulky to fit in a Bose. Their answer was "take it up with Bose". So yes, I agree with your statement on customer service.
In reply to an earlier post on Dec 20, 2012 10:32:54 AM PST
Z. Henderson says:
You do realize that is the same as saying "I don't like my full size Pickup truck because it does not fit into the same parking space as my Mini Cooper"... If you buy the case for the purpose of protection, dont expect it to be thin.
Posted on Dec 22, 2012 11:53:40 AM PST
S. Carter says:
Too bad you returned a first-rate product for a perceived incompatibility... saying the Otterbox case, that you liked, doesn't allow use of *THE* 30-pin adapter - implying there is only one - but there are others. Apple makes one that's $10 more than *THE* adapter you're referring to; instead of a solid object, a 0.2m (~8") adapter cable that does the same thing, and plugs into anything a Lightning cable does, e.g., iPad Mini.
Amazon also sells it... free 2-day shipping with Prime, woohoo!
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