Many users are reporting similar stories. The baffling thing is many of them still vote 4/5 or 5/5 even though the product is not as described. Do not rate highly if your product does not match product description please. I saw this comment after I started reading reviews for Deals on Wheels after the 5th business day without a shipped product; glad I did, let me know to cancel the transaction before I had to deal with sending back a refurbished, repackaged, used, broken, or third-party controller when a brand new first-party controller is advertised.
Don't fall for people incorrectly rating this seller.