Customer Review

38 of 38 people found the following review helpful
4.0 out of 5 stars How to open, June 10, 2009
My dog loves this toy. She bats it around like crazy. Unfortunately, it is loud on the tile and hardwood floors, so we give it to her to play with outside. With that, it gets dirty. But like a few others, I was having a difficult time opening the cylinder to clean out the old food and treats. I went to the website and tried to follow the instructions:
For filling and easy cleaning the central cylinder can be removed. Put your finger into the hole of the cylinder and turn towards MAX. Turn anticlockwise again until you hear a sound.
I had a really difficult time turning until I heard the click. There is a hole on the inside of the cylinder toward the top, on the side. I stuck a screwdriver in there just for leverage and turned counter clockwise. Alas! I heard the click! So I don't have to throw it out after all! According to their website, they made it difficult to remove so the pet can't remove it, and only recommend removing it when absolutely necessary. But for those like me that need to clean it more often, hope this helps. Just be careful b/c whatever tool you use to help you open it can mar it. But I'm willing to sacrifice that to get more use out of it.
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Showing 1-2 of 2 posts in this discussion
Initial post: Dec 17, 2009 3:03:58 PM PST
Captainbob says:
I had to use a screwdriver to open one of the 5 ordered. I am returning them, since I think the design is faulty/

Posted on May 18, 2013 4:23:47 PM PDT
Pisces 1969 says:
I found one of these in a closet today. I'd forgotten about it, and years later there was old food & dead bugs inside. I almost tossed it, but checked for how-to-clean it online - and here it is! Thank you for adding this info to your review, my dogs now have a new, clean toy to play with.
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Location: San Diego, CA

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