Customer Review

4 of 4 people found the following review helpful
2.0 out of 5 stars Tissot, BUT too proud, warning Nav 3000, August 2, 2012
This review is from: Tissot Men's T96147832 T-Touch Navigator 3000 Watch (Watch)
Tissot Navigator 3000 looks nice, has nice features, it's pricey and then it becomes expensive as it has a large BUT. BUT, mine is 2.5yrs old. I set the alarm for 6am wake up to the Can-Can, hung it in my tent. Went off on time, great. I pushed the activation button for touch screen to turn off the alarm. No action, the button would not activate the watch features. It told time, but that was all. I had Ben Bridge send it in to have the activation button fixed. BUT, Tissot replied "$365".

The repair department at Tissot must be in the business of making revenue, under the guise of repairing their products. Silly me for thinking the beautiful Tissot at over $600 in price would last longer than 2.5 yrs. Can you afford $365 every 2yrs to tell time and have a pretty alarm? Tissot really should stand behind their product, their reputation would spread and they'll sell a lot more watches that they can be proud of and that owners would enjoy as both functional and a nice looking watch. I like my watch, but repairing a critical button after 2.5yrs of use for $$1/2 the cost of the watch is silly. Tissot Men's T96142852 T-Touch Navigator 3000 WatchTissot Men's T96146832 T-Tactile Navigator 3000 Grey Cuff Watch Buying a Tissot seems to be a mistake.

Update 8/1202012, even more amusing.... they're charging me $51.74 to mail their product back to me unrepaired. Tissot just keeps getting better and better, funny, though I'm not laughing. Poor poor poor customer service.

You want to know CS? I have Leica and Swarovski binoculars... very expensive. Anything goes wrong and they fix them, no charge, no time limit. They are a lifetime warranty. A rolex needed repair and cleaning, new oils ... $80 and they mailed it back with an apology for the hassle. Quality CS that makes one wish to buy and recommend their product which they are obviously proud of.... me too.
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3.5 out of 5 stars (20 customer reviews)
5 star:
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