47 of 49 people found the following review helpful
Works less than a year,
This review is from: Qwest Actiontec PK5000 DSL Modem 4 Port Wireless Router (Personal Computers)I installed the PK5000 to replace an older Qwest modem. Installation was ok, speed was ok, and very few problems for 10 months. Then it started dropping wireless connections, requiring a power cycle to recover.
Then it stopped allowing access to all but 1 of my wireless computers, even after power cycling. And the 1 it did allow was losing connections up to 6 times a day. Then it started losing the DSL connection about every 2 or 3 months, which can only be corrected by power cycling it numerous times, until it re-engages. I spent several hours on the phone and email with support, but it didn't resolve within 2 calls, so I stopped messing with them.
I disabled the wireless feature, and connected a Linksys wireless access point I still had from the system it replaced. The PK5000 still drops the DSL link every few months, but I'll tolerate that until I feel like I've gotten my $100 out of it. The designers of this one need to go back to school.
Tracked by 3 customers
Sort: Oldest first | Newest first
Showing 1-10 of 12 posts in this discussion
Initial post: Jan 19, 2011 4:40:24 PM PST
Kathryn Saunders says:
I had the same issues as you described The only difference is mine only lasted four months, not 10. Sigh.
In reply to an earlier post on Mar 19, 2011 9:39:02 PM PDT
Ronald Broadhead says:
Mine is doing the same, but after about 6 months.
Posted on Jul 24, 2011 11:10:43 AM PDT
im having the same problem
Posted on Aug 16, 2011 1:57:53 PM PDT
Anirudh Sahni says:
Did you upgrade the modem firmware? Instructions are at http://qwest.centurylink.com/internethelp
Posted on Aug 19, 2011 1:27:58 AM PDT
D. Wu says:
My did almost the same thing after 7 months. I have been using qwest DSL for 5 years and replaced 3 dsl modem already. I wonder if that is normal
Posted on Aug 23, 2011 8:28:51 AM PDT
I had same problem from day one. Found out the problem was a noisy exterior phone line; was Quest phone line problem, not the house wiring or the modem. It was and is a noisy phone line coming to the house, not in the house.
In reply to an earlier post on Feb 3, 2012 2:40:49 AM PST
Bruce Grubb says:
Sounds about right as I am on my third modem here in Las Cruces, NM
Posted on Mar 27, 2012 3:31:35 PM PDT
same problems, only mine is a zyxel pk5000 and the problems started right away after purchase. Drops signal every hour. Sometimes it will regain connection automatically, small comfort if you game online and get dropped. Sometimes it requires power cycling to regain connection. Biggest piece of crap I have ever owned.
Posted on Jul 10, 2012 2:03:01 PM PDT
Last edited by the author on Jul 10, 2012 2:06:28 PM PDT
Same problem - spent hours on the phone with CenturyLink, India. I had an VERY CAPABLE technician come out July 4 - yes the holiday. Fixed problem for July 4-5, however we went back to dropping calls and the entire connection on July 6