1,566 of 1,591 people found the following review helpful
plz read the fine print
, September 23, 2010
amazon's service net EW policy DOES NOT necessarily mail someone a new kindle before asking for the damaged one back. everyone really does need to read all that fine print on these contracts. for example: service net specifically says, 'We will replace the original purchased Product specified on your Amazon.com order with a new or REFURBISHED [my emphasis] unit, provided such replacement is authorized and necessitated by Product operational or mecanical failure during normal usage...You must obtain authorization prior to the receipt of a replacement Product by calling 1-877-441-3836...You will be REQUIRED to provide a credit card to secure the return of Your failed Product. If you do not return the failed Product within a reasonable time period (which will be communicated to you at the time of your claim, your credit card will be charged for the replacement unit. Once authorization is obtained, YOU WILL BE REQUIRED TO RETURN THE PRODUCT USING A PREPAID SHIPPING LABEL PROVIDED BY US. At Our determination, You will receive a replacement Product of like grade and quality...We reserve the right to replace the Product with a remanufactured or refurbished Product.'
for ADH (accidental damage from handling) issues: service net says, 'ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct..., cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and ANY OTHER LIMITATIONS LISTED IN THE LIMITATIONS OF COVERAGE SECTION. (there's lot of goodies there, so plz read that section)...
plz note that if you purchase the square trade EW (extended warranty, pronounced EWWWW) for your kindle (which is actually $39.99, only $10 cheaper than the service net policy), and you submit a claim for accidental damage (the operative word here after all is 'accidental' since both policies have disclaimers regarding 'reckless, abusive, willful or intentional conduct...cosmetic damage, etc.'), YOU WILL BE REQUIRED TO PAY A $50 DEDUCTABLE. add that on to the $40 bucks you parted with for the EW and you have half the price of the kindle 3. also, square trade says, 'If protective items such as covers, carrying cases or pouches, etc., were provided OR MADE AVAILABLE FOR USE WITH PRODUCT, it is expected that You will continually use these product accessories for protection against damage to the product. Abuse is defined as Your intentional non-utilization of protective items during product use...Any resultant damage from this type of treatment in NOT covered by the ADH progam.'
so, gentle readers, it all comes down to that customer service rep that takes your call or handles your claim online.
you can expect your claim to service net to result in this: 'The use of this coverage (ADH) REQUIRES AN EXPLANATION OF WHERE AND WHEN THE ACCIDENT OCCURRED AS WELL AS A DETAILED DESCRIPTION OF THE ACTUAL EVENT. FALIURE TO PROVIDE THIS INFORMATION WILL RESULT IN CLAIM DENIAL.' period, case closed.
be careful with your kindle, use a case or protective pouch, and keep your $40 or $50 bucks to buy new reading material or save up for the next generation. dealing with these EW claims will be frustrating at the very least. kudoos to those above who escaped the pain.
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