3 of 3 people found the following review helpful
Taxes calculated too high and rude service,
This review is from: H&R Block At Home Deluxe Federal + State 2010 for Mac [Download] [OLD VERSION] (Software Download)
First off,the delivery from Amazon was fast and easy. I was pleased. The software seemed to work well until I decided to verify my tax owed. I looked up tax tables from two sources and found them identical. Using that table I calculated my tax using a calculator, and also Microsoft Excel. The results were identical and $5 lower than H&R Block calculated. I could find no way to e-mail Block except by paying them $19.95, so I called them to ask why this would be. When I got through the phone tree, the man said that type of question had to go to their "digital group"? and he transferred me to a lady, who I assume was off-shore. Getting through the language barrier, I think she understood my question. She told me she needed to check, and put me on "hold music". After about a half hour, the music disconnected and I was left unconnected to Block. I have used their software for over ten years and now I wish I had checked their calculations before. I have also recommended them to others in the past. With that kind of treatment, I will NOT recommend them again. I can understand and forgive a calculation error, but treating a customer this way crosses my line in the sand!