Customer Review

3 of 3 people found the following review helpful
1.0 out of 5 stars Taxes calculated too high and rude service, April 17, 2011
This review is from: H&R Block At Home Deluxe Federal + State 2010 for Mac [Download] [OLD VERSION] (Software Download)
First off,the delivery from Amazon was fast and easy. I was pleased. The software seemed to work well until I decided to verify my tax owed. I looked up tax tables from two sources and found them identical. Using that table I calculated my tax using a calculator, and also Microsoft Excel. The results were identical and $5 lower than H&R Block calculated. I could find no way to e-mail Block except by paying them $19.95, so I called them to ask why this would be. When I got through the phone tree, the man said that type of question had to go to their "digital group"? and he transferred me to a lady, who I assume was off-shore. Getting through the language barrier, I think she understood my question. She told me she needed to check, and put me on "hold music". After about a half hour, the music disconnected and I was left unconnected to Block. I have used their software for over ten years and now I wish I had checked their calculations before. I have also recommended them to others in the past. With that kind of treatment, I will NOT recommend them again. I can understand and forgive a calculation error, but treating a customer this way crosses my line in the sand!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

Reviewer

J. Witt
(REAL NAME)   

Location: St. Clairsville, Ohio

Top Reviewer Ranking: 450,047