813 of 844 people found the following review helpful
Not ready for GA yet
, October 5, 2012
This review is from: Quicken Deluxe 2013 [Download] [OLD VERSION] (Software Download)
I have been using quicken now for a very very long time. Every year I diligently upgrade to the next release. I always puchase the deluxe version. Overall I have been very pleased witht the product. This specfic release is defiitely not ready for the general public and misleading. I purchased the product today specifically for the mobile functionality as most other consumers did. I was expecting everything to go smoothly. After installing it and then it going through the conversion of my 2012 data i was ready to test the cloud syncing functionality. This did not go well. It looked as though it was working and completed. The only alert/error I got was "create category" and a little yellow triangle. I then downloaded and installed the ipad app. When I open that app, there is nothing there so obviously my deakto app is not syncing with the cloud. I decided to google this error and found all the other uaers having the same issue. I then contacted intuit support online chat. The support person directed me to several support docs explaining this issue and some error trapping. He said that they are aware of the issue and do not have a fix or a timeframe for the fix. These docs basically had me turn on specific debugging flags and perform some error trapping along ith a screen shot of the actual error. I have been in IT support now for 22 years and I doubt many users could have gone through all of this troubleshooting/steps to try to trap the error. I then emailed intuit all of these files and was told I shold hear somethng soon. He did say i had 60 days to get my refund if I was not satisfied with the product. I will wait a week to her something and then I may get my money back. The problem I have with them is that they should be up front and say that this feature is not working yet or pull the product until it is resolved. I would tell all the consumers to wait to purchase this item.
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Oct 10, 2012 12:23:03 PM PDT
Thank you again for providing feedback about the mobile app and your support experience here-it has been extremely helpful for us in identifying and fixing some of these issues, in particular, the "create category" error. Again, we apologize for the issues you experienced. We know this has caused problems in using Quicken 2013 itself, and we are happy to announce that we've released a product and server update that should resolve the majority of issues some users are experiencing. To download this update, you can perform a One Step Update and then download the patch release, or download the "mondo" patch here: http://quicken.intuit.com/support/help/go/GEN82798
We still have a small number of unique issues that we are tracking down, and we will provide more information as soon as fixes for these are validated--for details on these issues, and updated information on how to fix your issues, visit this updated FAQ http://quicken.intuit.com/support/help/go/INF21487
If you find that the updates have changed or improved your experience, please help us and other users by sharing your feedback here-the more we hear from you, the better we can focus on updates that will give everyone a best-in-class experience.
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