69 of 83 people found the following review helpful
Disappointing and not user friendly,
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This review is from: Final Draft Version 8 (Software)
Yes, I know this is the industry standard, but the new version, Final Draft 8, is so complex and convoluted that I have been tearing my hair out over it. First of all, most of my industry contacts have version 7. You'd think converting from 8 to 7 would be easy. Not! I spent 3 hours with an online techie to try and resolve my problems. I ended up having to figure it out myself. And speaking of tech support, what company would expect you to fork over $200 and then provide only 20 MINUTES of phone support before demanding $2.50 A MINUTE for phone support once you've used up those few precious minutes? Convert my Screenwriter scripts to FD 8? Should be easy, right? Again, not. FD crashed repeatedly at the effort. This should be the first line of defense. I finally gave up and haven't tried since.
Other difficulties have cropped up as well. I can't get any answers as to why it's so difficult to find the automatic backups, if indeed there are any. No one seems to know why the caps on the first letter of a sentence are sometimes functional and sometimes not. I could go on, but you get the point. Believe me, if I could go back to Hollywood Screenwriter and make the industry folks happy, I would do it in a heartbeat!
Tracked by 3 customers
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Showing 1-10 of 11 posts in this discussion
Initial post: Feb 9, 2010 11:35:36 PM PST
Mark L. Jackson says:
Automatic backups are saved in a folder you set. Why can't you find them? Page 99 in the manual. Took me 2 minutes to find that.
support too pricey? You clearly don't deal with Business software. Support is ALWAYS extra in business software.
What do you mean Caps on the first letter of a Sentence are functional? Did you make a change to the template?
So the program is "bad" because it's complex? Sounds to me like you have NOT spent enough time learning the product. It's not an amateur tool. You have to spend some time learning how to use it.
Not being like your previous "tool" does not make it inferior, or "bad."
In reply to an earlier post on Feb 10, 2010 1:36:18 PM PST
Last edited by the author on Feb 10, 2010 1:39:38 PM PST
Re auto backups. I'm not an idiot, I found it, but I can't make it work for me. I used up 20 of my 23 minutes to call tech support. I was told that there are a number of glitches in my version that were found after the fact, one of which is that my version of OSX does not support a number of features from FD8. Would have been nice to know that before, rather than after, the fact.
Changes to the template? Are you kidding? I wouldn't presume to do that; I can barely get through the manual, all 398 pages of it. Again, I'm not a simpleton. I don't say it's "bad" because it's complex. It's just not user friendly. i was just trying to be honest.
And thanks a lot for calling me an amateur. I'm not a business person; I'm a screenwriter - and I use a Mac, not a PC. I've spent hours and hours trying to learn this product. I admit to knowing nothing about business software. So sue me.
In reply to an earlier post on Jul 21, 2010 6:49:30 PM PDT
What version of OSX are you using? Also, Intel or G4/G5?
I'm using FD6 on 10.4, G4, happy with it, but my install CD is in tough shape.
In reply to an earlier post on Jul 22, 2010 2:35:06 PM PDT
OS 10.6.4 -- Intel -- From what I can tell, FD7 is much more user friendly. Most of my contacts use that, which is part of the problem, since converting script files from 8 to 7 is a nightmare.
In reply to an earlier post on Sep 10, 2010 8:56:26 PM PDT
Dear Ms/Mr. Miner: Thank you for posting your review. I had upgraded to FD8, and just before I opened the file I decided to read reviews. I have a Mac OS 10.6.4 and just reading the nightmares people have gone through were enough to make me stay in FD 7. In the past I found FD help spotty at best. I, too, had to figure out why things weren't working. I should have been paid for the support. I agree with all you said.
In reply to an earlier post on Dec 3, 2011 3:11:39 PM PST
You tell him! Mark was simply being mean, trying to make himself feel superior, but we could all see through him. I appreciate your comments. I wouldn't want to purchase and try to use a screenwriting program which isn't user friendly either and which is this complex.
In reply to an earlier post on Dec 3, 2011 3:14:58 PM PST
Last edited by the author on Dec 3, 2011 3:18:59 PM PST
I was just on Final Draft's website and almost completed the transaction to purchase a Final Draft 8. Thanks so much for your comments which I believe has saved me tons of headaches. I'm happy with FD7 but thought I'd give FD8 a go. So glad I checked these reviews first.
In reply to an earlier post on Dec 3, 2011 4:07:51 PM PST
Thanks, D. Keaton, for giving me some support on this whole issue. I'm sure FD will not be happy with me, but if I saved another writer some headaches I'm very gratified. There's no going back, but at least I know I'm not alone!
In reply to an earlier post on Dec 3, 2011 5:46:52 PM PST
You are so welcome! By the way. Isn't being honest about products the whole point to this feedback here anyway? You sure helped me decide, and I really appreciate it. Also, if FD reads these comments, it can only be beneficial to them, knowing now what the problems are with their product. Take care.
In reply to an earlier post on Dec 4, 2011 4:45:43 PM PST
Honestly, D, as far as frank comments are concerned, that depends on the company involved. FD did not seem at all happy with my candidness' they basically called me an idiot (see their post above). So 'beneficial' is a relative term here. But I do appreciate your supportiveness; it's always good to have someone on my side.