209 of 226 people found the following review helpful
Not for former MS Money users
, October 13, 2009
This review is from: Quicken Premier 2010 [OLD VERSION] (CD-ROM)
I am a former MS Money user and was looking forward to effortlessly importing my data files into Quicken 2010 as promised by Intuit. The reality so far is a nightmare. Before I continue I consider myself very knowledgeable in dealing with Computer and software issues. I purchased and attempted to install Quicken Premier 2010 on October 10, 2009. The software loaded without problems. When you first open the program you are given 3 options on how to proceed. I chose the option that says I want to import my data from MS Money. As soon as I selected this and clicked on the get started button, the program crashed. I closed and reopened the program, only to get to a new screen that does not show the previous choices. After various attempts to get back to the original screen failed, I opened a chat session with customer support. After a 30 minute wait, I was connected and an agent helped with an alternate method to import the Money data. The import was successful and I thought I was good to go. I closed the program. The next day I attempted to reopen the program and the system once again crashed. Numerous attempts to reopen also failed. I removed and reloaded software with the same problem. I then downloaded and used an Intuit cleaner program to remove all traces of Quicken. I also deleted some files and folders detailed on the Quicken website. After this, I was again able to install and open the program, however when I selected the option to import Money data it once again crashed. I have since been unable to reopen the program. Not wishing to remove and reinstall again, I went to the support page of Quicken to contact customer service by phone. I felt pretty good when it promised "I would be contacted within 60 minutes. Guaranteed." Now I am unaware of what the guarantee means because I have been waiting for over 9 hours without a call back. I cannot recommend this product. If I do not receive a response by tomorrow, I plan to box it up and ship it back to Intuit for a refund. I will continue to use MS Money and update my portfolio and bank accounts manually. This product, and customer service does not live up to what they claim. Unless a fix is forthcoming, I say, save your money.
Update 11/3/2009: I am revisiting my original post because of the following:
1. Customer support has been great (although it took a lot of effort on my and others part)
2. I have imported 2 mny data files now with no problem. Part of the original problem I feel was because I did not install it as the Administrator. VERY IMPORTANT.
3. After using the program for several weeks, I am getting more used to it. Just a learning curve as it is very different from Money.
So, I would say at this point, make the purchase
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