84 of 87 people found the following review helpful
The fridge all your friends will want to play with...,
This review is from: Samsung RF4289HARSPurchased this Samsung fridge as the final appliance to wrapup our change-over to stainless steel. For first 10 days, the refrigerator didn't seem to be keeping items cold in the refrigerator section. Freezer was working great (ice cream was rock solid) but refrigerator would not stay at temperature set on computer display. If I set the temperature for 34 degrees, the inside was anywhere from 46 to 55 degrees most days. Experimented for several days disabling energy saver and running on Power Cool, but nothing seemed to be a permanent fix.
I called Samsung was very disappointed with their response. They don't know much about this model yet. Level 2 support told me that I couldn't use a thermometer to measure the inside temperature. They told me that I could not use a mercury or digital thermometer because it would have to be calibrated for the fridge. When I asked what type of thermometer I could use, they could not give me an answer. I was told to trust the refrigerator to do it's job -Sure! They can eat the spoiled food! They told me that a few degrees was normal (which I accepted) but not 10 to 12 degrees all the time.....any, to make a long story short I decided to "reboot" my fridge.
Yup, it's a linux OS that runs the system and all the apps. I decided to pull the power plug for the first time since I installed the fridge and voila. The refrigerator started working correctly. Temperatures started reporting within 2 to 4 degrees of the set temperature on the control panel. So, if you buy this frige and have this problem, remember to reboot your fridge after a few days if the temperature doesn't hold.
As for the apps. yup, Pandor, Weatherbug, AP news, Picasa web album (SD Card or photos from any DLNA network device in your home), Epicurious and more all work via WiFi. Since my wife can no longer magnetically hang a calendar on the stainless steel, I showed her how to sync her IPhone with Google Calendar which puts all her appointments and reminders on the refrigerator screen for her to review every morning. Very cool. Also the NotePad option allows you to hand write notes and messages on the screen or with a keyboard. Very cool too. While the Apps are interesting and work quite well, I can't see myself reading the news or twitter feed on the door. The screen saver mode allows you to display all or some of the specific feeds.
Finally, there is a "Smart Grid" feature prominent on the display that nobody at Samsung Level 1 or Level 2 can tell me about. When you select the option, it gives you a warning that tells you a little about smart grid. It then displays an error message saying you don't have the SmartGrid modem. When I called Samsung support, they told me to just "go buy a modem". When I asked, what type and where do I "plug in" the modem board to the refrigerator, they came up blank for answers..... I suppose once enough people call and complain, they'll provide tech support with a better response.
Samsung support is outstanding! Call Samsung first before calling the retailer. They will send somebody onsite, no questions asked, to repair a $3000 refrigerator or a $350 microwave (which I bought a few weeks before which came with mfg cosmetic defects).
REFRIGERATOR: Oh yeah, how do I like the appliance as a "refrigerator". The refrigerator compartment is well lit with LEDs and spacious. Some of the door shelves needed getting used to when switching from my old Kenmore side-by-side as only certain bottles of certain heights will fit in specific locations. Seems more cramped on the doors. Inside shelve area, I can't seem to fill it with food or leftovers. The top right shelf (lowered one notch) is the one place tall enough to store bottled waters and some cold beer bottles. I would prefer to have them somewhere on the door, but they just don't fit.
COUNTER HEIGHT DOOR: The "counter-height" door is just silly. The sliding divider in the showroom seems like such a cool idea, but in practice, if you don't have solid block objects larger than the spacer, things are falling in between compartments as you poke around. COMPLAINT- The middle drawer does not come out far enough to easily see what's in the back section of the drawer. You can reach items, but you have to poke around and bend down.
FREEZER: Works rock solid and never had a problem. My wife and I complain that the ice cream is just too hard now. That's a good thing. Has section organizers but main section is just a big dumping place for stuff.
ICEMAKER: Works great but 1/4 the capacity of our old Kenmore and VERY NOISY when the ice drops into the bucket. Yeah...VERY noisy, otherwise you don't hear a thing from the fridge. Wife empties the ice bucket every morning with 3 "Big Gulp" type cups of ice she brings into work. My old Kenmore would half fill an Igloo Playmate. .
WATER DISPENSER: Works great and high pressure. Wife complains because the first few seconds the water is warm. This is because the water tube runs inside the door, behind the touch-screen computer. Water is cool after a few seconds. WARNING: Been about 3 week so far and the water still tastes and smells like the plastic reservoir. Looking forward to not having "that new fridge smell".
PRICE: Shop around. Purchased for $3300, then price discount a week later took off about $200. Then a competitor ran a Samsung 25% discount the next day and we saved another $600+ . Thank you Best Buy Price Match Policy.
AUGUST 2011 UPDATE: Refrigerator is performing flawlessly. Several software updates over the past few months have been pushed down and all the problems appear to be resolved...knock on wood. Counter-height door continues to be silly use of space with divider, Freezer is still a disorganized mess and we've gotten used to the "You've got Ice" plunk :-)
Tracked by 6 customers
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Showing 1-10 of 103 posts in this discussion
Initial post: Jun 13, 2011 8:09:11 AM PDT
Last edited by the author on Jun 13, 2011 8:16:41 AM PDT
Jeremy D. Greene says:
I'm having the same issue with mine. The fridge is set at 34 degrees but when I put a digital thermometer in the fridge and it reads 41-43 degrees. I then put it in the freezer and it seems to be ok. I tried rebooting it (unplugging it) but it didn't fix mine. Looks like I'll need to call Samsung for a service call.
In reply to an earlier post on Jun 13, 2011 9:46:51 AM PDT
Try the reset button next to the icemaker. Use a paperclip to reboot. I also did that right after I pulled the plug, so perhaps it was the physical resetting of the computer, rather than a power failure.
In reply to an earlier post on Jun 13, 2011 9:53:38 AM PDT
Jeremy D. Greene says:
I just did that and right after it booted up the temp. read -1 for the freezer and 15 degrees for the fridge. It then changed to -2, 34 degrees.
I used my wifes meat thermometer to test and put it in serveral different food and they were all in the 41-42 degrees. I'll let it sit for a bit and will let you know if the reset does the trick.
In reply to an earlier post on Jun 13, 2011 11:40:41 AM PDT
Last edited by the author on Jun 13, 2011 3:04:35 PM PDT
I would see that -1 and 15F for fridge randomly. A software glitch I suspect.
Not sure what software level your fridge is running (sounds funny saying that doesn't it) but there is a new s/w update last week which I installed. Go check the firmware page on the fridge and see if you have the latest. Not sure I've seen that 15F on the fridge since the update...but maybe I didn't catch it while it reported this.
In reply to an earlier post on Jun 26, 2011 5:04:36 PM PDT
J. Ryan says:
Thank you for such a detailed and informative review! I'm looking to purchase this tomorrow. Any suggestions for a dishwasher?
In reply to an earlier post on Jun 26, 2011 6:03:30 PM PDT
Funny you should ask. I replaced the Fridge, Oven, Microwave, Washer and Dryer but not the dishwasher. I was able to puchase a stainless steel panel for the front of my old kenmore and now it looks like new!
FYI, having some "issues" with the fricge computer. Sometimes the LED light for the water/ice dispenser doesn't come on and I can't switch between ice cubes and crushed. I've had to reboot the computer a few times in the past few weeks.....
In reply to an earlier post on Jun 28, 2011 1:18:02 PM PDT
J. Ryan says:
Good to know. Thanks and good luck!
Posted on Jul 3, 2011 7:57:26 PM PDT
Last edited by the author on Jul 3, 2011 7:59:28 PM PDT
Y'all's comments are a big help! My only issue (bought June 12th) has been every 3 days it switches to -1 / 15 degrees. Then we tap on temp., resave & it goes away until the next time. Have hit the reset button & unplugged it. Did it both ways. Will check to see if there's a software update to download on the fridge. My question to you guys is if I'm out of town & don't reset it will my fridge actually go to 15 degrees? Samsung says "No" but it's so new don't know if they really know. Samsung thinks the fridge does the temp switch cause it's lost connection with the WiFi yet that doesn't make sense cause the other apps are connected. Also a question for y'all while I'm in the 30 day period is do y'all think the fridge is worth it if this is an ongoing issue (to resave he temps)? My other apps seem to work fine. I seem to love everything else, got a good price $2449, & it's a pain to get thru the door (take all drawers & doors off). Thoughts?? Also, Howard R., did your light issue stop?
In reply to an earlier post on Jul 4, 2011 4:16:22 AM PDT
The 15 Degree Fridge, -1 freezer went away when I upgraded the fridge software on the unit. After I upgraded I now have firmware 2.320, dated June 8th 2011. I don't think the fridge actually changes temperature when it acts funny, but it's definately bothersome. Just this morning, I tapped on the display screen and saw momentarily, the 15, -1 in the screen then it immediately corrected itself to the correct temp of 38, -2. However,no more do I have to do the temp and save as you have stated. Check your software. The software upgrade is handled by the fridge over WiFi. At least start with that and see how it goes.
I do have the problem of the ice/water/Light not always working until I reset, but that happens about once every 2 weeks. I paid about the same price after 2 price matches from Best Buy when Sears had a Memorial Day 25% off all Samsung. You can't beat that price compared to any other competitive fridge. And I STRONGLY suggest SQUARETRADE warranties. They're 1/2 the price of any instore or manufacturers warranty. Before signing up, make sure you look online for coupons especially during any holidays like today. They're service is awesome.
In reply to an earlier post on Jul 5, 2011 12:37:14 PM PDT
Last edited by the author on Jul 5, 2011 12:45:13 PM PDT
Thanks Howard R.! We did download the latest software update 2.320 and the fridge automatically reboots. The next AM it seemed fine then it did switch the temps again. I also found that if I changed the type of ice it automatically switched back the temps and I didn't have to go into the temp area. It has only switched the temp the one time however it's still early! (I do agree with you that it's a software issue.) Before the update it would do it about every 3 days. We shall see...However my dispenser like is not working. Geez. Haven't reset or unplugged yet. I am happy that the upgrade changed the AP app since I had been having some "Server disconnected error..." messages so I'm assuming they fixed that with this upgrade (the app color changed and everything). I'm still in the warranty period but if I do decide to keep it I will definitely look into a warranty. Best Buy Customer Service Manager has been great so far so I have confidence in them to make it right. How have your fridge temps been? Any other issues? Still not sure if I should just return it and try a whole different fridge type. I feel that if they swap out this fridge for an identical one the software issues may still be there until there are upgrades. They are checking with the Samsung Rep to see if the latest produced ones have had any modifications.