Purchased this Samsung fridge as the final appliance to wrapup our change-over to stainless steel. For first 10 days, the refrigerator didn't seem to be keeping items cold in the refrigerator section. Freezer was working great (ice cream was rock solid) but refrigerator would not stay at temperature set on computer display. If I set the temperature for 34 degrees, the inside was anywhere from 46 to 55 degrees most days. Experimented for several days disabling energy saver and running on Power Cool, but nothing seemed to be a permanent fix.

I called Samsung was very disappointed with their response. They don't know much about this model yet. Level 2 support told me that I couldn't use a thermometer to measure the inside temperature. They told me that I could not use a mercury or digital thermometer because it would have to be calibrated for the fridge. When I asked what type of thermometer I could use, they could not give me an answer. I was told to trust the refrigerator to do it's job -Sure! They can eat the spoiled food! They told me that a few degrees was normal (which I accepted) but not 10 to 12 degrees all the time.....any, to make a long story short I decided to "reboot" my fridge.

Yup, it's a linux OS that runs the system and all the apps. I decided to pull the power plug for the first time since I installed the fridge and voila. The refrigerator started working correctly. Temperatures started reporting within 2 to 4 degrees of the set temperature on the control panel. So, if you buy this frige and have this problem, remember to reboot your fridge after a few days if the temperature doesn't hold.

As for the apps. yup, Pandor, Weatherbug, AP news, Picasa web album (SD Card or photos from any DLNA network device in your home), Epicurious and more all work via WiFi. Since my wife can no longer magnetically hang a calendar on the stainless steel, I showed her how to sync her IPhone with Google Calendar which puts all her appointments and reminders on the refrigerator screen for her to review every morning. Very cool. Also the NotePad option allows you to hand write notes and messages on the screen or with a keyboard. Very cool too. While the Apps are interesting and work quite well, I can't see myself reading the news or twitter feed on the door. The screen saver mode allows you to display all or some of the specific feeds.

Finally, there is a "Smart Grid" feature prominent on the display that nobody at Samsung Level 1 or Level 2 can tell me about. When you select the option, it gives you a warning that tells you a little about smart grid. It then displays an error message saying you don't have the SmartGrid modem. When I called Samsung support, they told me to just "go buy a modem". When I asked, what type and where do I "plug in" the modem board to the refrigerator, they came up blank for answers..... I suppose once enough people call and complain, they'll provide tech support with a better response.

Samsung support is outstanding! Call Samsung first before calling the retailer. They will send somebody onsite, no questions asked, to repair a $3000 refrigerator or a $350 microwave (which I bought a few weeks before which came with mfg cosmetic defects).

REFRIGERATOR: Oh yeah, how do I like the appliance as a "refrigerator". The refrigerator compartment is well lit with LEDs and spacious. Some of the door shelves needed getting used to when switching from my old Kenmore side-by-side as only certain bottles of certain heights will fit in specific locations. Seems more cramped on the doors. Inside shelve area, I can't seem to fill it with food or leftovers. The top right shelf (lowered one notch) is the one place tall enough to store bottled waters and some cold beer bottles. I would prefer to have them somewhere on the door, but they just don't fit.

COUNTER HEIGHT DOOR: The "counter-height" door is just silly. The sliding divider in the showroom seems like such a cool idea, but in practice, if you don't have solid block objects larger than the spacer, things are falling in between compartments as you poke around. COMPLAINT- The middle drawer does not come out far enough to easily see what's in the back section of the drawer. You can reach items, but you have to poke around and bend down.

FREEZER: Works rock solid and never had a problem. My wife and I complain that the ice cream is just too hard now. That's a good thing. Has section organizers but main section is just a big dumping place for stuff.

ICEMAKER: Works great but 1/4 the capacity of our old Kenmore and VERY NOISY when the ice drops into the bucket. Yeah...VERY noisy, otherwise you don't hear a thing from the fridge. Wife empties the ice bucket every morning with 3 "Big Gulp" type cups of ice she brings into work. My old Kenmore would half fill an Igloo Playmate. .

WATER DISPENSER: Works great and high pressure. Wife complains because the first few seconds the water is warm. This is because the water tube runs inside the door, behind the touch-screen computer. Water is cool after a few seconds. WARNING: Been about 3 week so far and the water still tastes and smells like the plastic reservoir. Looking forward to not having "that new fridge smell".

PRICE: Shop around. Purchased for $3300, then price discount a week later took off about $200. Then a competitor ran a Samsung 25% discount the next day and we saved another $600+ . Thank you Best Buy Price Match Policy.

AUGUST 2011 UPDATE: Refrigerator is performing flawlessly. Several software updates over the past few months have been pushed down and all the problems appear to be resolved...knock on wood. Counter-height door continues to be silly use of space with divider, Freezer is still a disorganized mess and we've gotten used to the "You've got Ice" plunk :-)