Customer Review

75 of 83 people found the following review helpful
1.0 out of 5 stars Dead after three weeks, May 31, 2012
Verified Purchase(What's this?)
This review is from: Transcend 32 GB JetFlash 500 Retractable USB Flash Drive - TS32GJF500E (Black) (Personal Computers)
Shipping was fast and the drive worked great for three weeks. Then it just siezed up. I get the error message "the specified I/O operation on \Device\Harddisk1\DR2 was not completed before the time-out period expired. The options are cancel, try again and continue. No matter which you choose, you keep getting the same error message, and it freezes up. Emailed the manufacturer and their response was to use their recovery tool. If they have a recovery tool, this must happen often. The problem with this tool is it wipes out everything you have on the disk, and I can't get the files off of this piece of junk. First and last time I have purchased a Transcend device.
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Comments

Tracked by 2 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: Aug 15, 2012 5:31:02 AM PDT
SD says:
Were you able to exchange it for a new one from amazon?

In reply to an earlier post on Nov 17, 2012 6:45:02 PM PST
jarek00001 says:
You suggest that Bubbles should exchange one piece of junk for another?

"Waiter, the food in this restaurant is awful, and furthermore the portions are too small."

In reply to an earlier post on Dec 29, 2012 6:15:35 AM PST
John A says:
I had a similar problem where after a month, the drive went comotose and wouldn't be recognized by any OS. Amazon exchanged it very quickly and effortlessly so that in a couple of days, the exchange was completed and I had my new drive.

Posted on Jan 19, 2013 9:56:59 AM PST
realitybytez says:
I had a similar problem with my 32GB Transcend JetFlash 500. I tried to return it to Transcend for repair or replacement under their so-called "Lifetime Warranty", and they sent it back to me with the USB connector bent so far that I could not retract it into the plastic housing. They claimed that I had returned it "physically damaged" and declared the warranty VOID. This is a very dishonest manufacturer. I will never deal with them again.

Posted on Mar 12, 2013 5:19:06 PM PDT
@ John A: Did you have to provide the warranty card? I read Transcend's warranty info online and they say they require it. Amazon may have different rules, though. Mine went belly-up after one use.

In reply to an earlier post on Mar 12, 2013 7:13:15 PM PDT
Last edited by the author on Mar 12, 2013 7:14:22 PM PDT
John A says:
No, I just did an exchange online about a month after the first order.... no extra documentation needed such as providing a warranty card.

Posted on Nov 30, 2013 7:41:19 AM PST
Roggiep says:
mine stopped working after 10 months!!
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