Customer Review

25 of 28 people found the following review helpful
1.0 out of 5 stars Horrible service - Amazon should be ashamed, May 17, 2009
This review is from: Amazon.com Gift Cards (Paper Gift Certificate)
I ordered one $50 card to be sent directly to my sister-in-law for Christmas 3 weeks before Christmas. I am amazon prime and the projected arrival date was the expected 2 days after purchase. 7 days later it had not shipped and I called about it. Rep in India after much weavingf and ducking said it was delayed because it was Christmas Amazon Prime meant nothing to him but he assured me that it would ship the next day overnight to make up for it. Two days later and no shipped notice - I called again who barely spoke English and who said they had shipped the card to me but it hand't shipped. She hung up on me when I demanded a supervisor. This run around continued for another 3 days when card arrived at my house and I got a shipped notice that one was beinjg shipped to the intended by the US mail. It arrived after Christmas and took several calls to figure out which one was the activated one.

Totally Amazon's fault for not arriving on time. Through this whole farce, the web site showed cutomers that it could arrive the next day even though they were taking 7-10 days just to process them. Also showed all the different shipping options and 2 day for Prime members when in reality they were being sent by mail.

I will never buy one again, request one as a gift or suggest one as a gift for anybody else. I'm doing less business here because I am sick to death of having to deal with customer service reps in India who just want to argue and have no idea of the concept of service.
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Review Details

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4.1 out of 5 stars (663 customer reviews)
5 star:
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4 star:
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3 star:
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2 star:
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Location: Ellsworth, ME United States

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