Customer Review

77 of 85 people found the following review helpful
5.0 out of 5 stars Pump, March 2, 2011
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This review is from: Zoeller 98-0001 115-Volt 1/2 Horse Power Model M98 Flow-Mate Automatic Cast Iron Single Phase Submersible Sump/Effluent Pump (Tools & Home Improvement)
This pump is built like a Cadillac. It is heavy duty and robust, and built in the USA. I wish they would say that on the ad for the product. That being said, DO NOT order this product from ACEHardwareoutlet. I ordered 2 of these. The pumps were packed on their sides in a double box with almost no secondary packing material. The manufacturer has 'up' arrows labeled all over the original boxes and they ignored them and packed them on the sides. They weigh 40 lbs and were packed like they were light weight material. Both pumps took a beating but one was leaking an oil substance out of it, so I called Customer Service, which was horrible. They were rude and not helpful. The e mails took a day to get back to me, so I started calling them. They would not ship me a pump until they got the old one back and confirmed damage due to shipping. They asked me if I turned the pump on? - Of course not it was leaking oil!They would not expedite me a replacement, nor make any compensations. They tried to get shipping recovery damage from UPS even though I told them it was their fault, it was packed incorrectly. I am still waiting for my replacement pump.
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 8, 2012 8:21:22 PM PDT
Suburban says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 12, 2012 7:25:32 PM PDT
V. CLARK says:
He rated the pump itself as 5 stars. It was only leaking oil because of ACEhardwareoutlet's bad packing
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Location: Harrisville, RI United States

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