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Customer Review

The manufacturer commented on the review belowSee comments
15 of 22 people found the following review helpful
1.0 out of 5 stars Boycott Cisco!!!, July 6, 2012
By 
This review is from: Linksys N600+ Wi-Fi Wireless Dual-Band+ Router with Gigabit Ports, Smart Wi-Fi App Enabled to Control Your Network from Anywhere (EA2700) (Personal Computers)
For those that don't know, recently, Cisco rolled out a silent firmware "upgrade" to all devices. As part of the "upgrade", all users were then forced to sign up for a Cisco cloud management account, as the new firmware disabled the ability to locally manage the device. What Cisco didn't openly mention, was that the new cloud management software was logging all web history through the router, and that every web page you looked at was being logged off site. Additionally, according to the new terms of the forced "update", Cisco could close your cloud account, thus rending your router useless, if any user on the router ever looked at pornography, or any obscene sites, which was up to Cisco to determine. Yes, that is right, they took over everyone's router, and then decided to dictate what the end user looks at. Clearly Cisco is a shady company that can't be trusted, and thus I would encourage everyone to boycott all Cisco products. We need to send them a message that this type of behavior is unacceptable. Search for the Ars Technica article tilted "Freeing your router from Cisco's anti-porn, pro-copyright cloud service" for more information.
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The manufacturer commented on this review(What's this?)
Posted on Jul 18, 2012 1:00:29 PM PDT
Linksys says:
(MANUFACTURER)
We appreciate your taking the time to share with us your concerns regarding security, and we would like to assure you that Cisco takes security and privacy very seriously.

Please note that Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud service has never monitored customers' Internet usage, nor was it designed to do so. Please visit Cisco's Privacy Statement below as our Cisco Connect Cloud terms of service had been updated:
http://www.cisco.com/web/siteassets/legal/connect_cloud_supp.html

You do have an option to continue using the Cisco Connect Cloud, or roll-back to the classic interface as Cisco will continue to support both local and cloud management options for our customers. To learn more about the Cisco Connect Cloud and available options, including rolling back to the classic firmware, please visit http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=075691a356fa4dda9d40baed9a266813_Why_was_I_updated_to_Cisco_Connect_Cloud_.xml&pid=94&respid=0&snid=2&dispid=0&cpage=search

Should you have any question or need further assistance, please do not hesitate to contact Technical support at 1-800-326-7114
On behalf of Cisco, we sincerely apologize for the inconvenience this has caused.
 
 
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Showing 1-3 of 3 posts in this discussion
A comment by the manufacturer   (What's this?)
Initial post: Jul 18, 2012 1:00:29 PM PDT
Linksys says:
(MANUFACTURER)
We appreciate your taking the time to share with us your concerns regarding security, and we would like to assure you that Cisco takes security and privacy very seriously.

Please note that Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud service has never monitored customers' Internet usage, nor was it designed to do so. Please visit Cisco's Privacy Statement below as our Cisco Connect Cloud terms of service had been updated:
http://www.cisco.com/web/siteassets/legal/connect_cloud_supp.html

You do have an option to continue using the Cisco Connect Cloud, or roll-back to the classic interface as Cisco will continue to support both local and cloud management options for our customers. To learn more about the Cisco Connect Cloud and available options, including rolling back to the classic firmware, please visit http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=075691a356fa4dda9d40baed9a266813_Why_was_I_updated_to_Cisco_Connect_Cloud_.xml&pid=94&respid=0&snid=2&dispid=0&cpage=search

Should you have any question or need further assistance, please do not hesitate to contact Technical support at 1-800-326-7114
On behalf of Cisco, we sincerely apologize for the inconvenience this has caused.

Posted on Nov 26, 2012 1:02:52 AM PST
Linksys is junk. Sad, they used to be good, no more though.

In reply to an earlier post on May 2, 2013 1:06:34 PM PDT
Last edited by the author on May 2, 2013 1:09:29 PM PDT
Bradley says:
First; If Linksys/Cisco wants us to believe that they are not monitoring, storing and reporting their customers internet activity, why don't they remove the ability to do so from the firmware.
Second; The "Classic" interface that is offered is buggy and still gives Linksys/Cisco access. On top of that, it does not allow the use of a third party DNS (a bug?) like OpenDNS.com.
Third; This is not just Linksys/Cisco, but don't bother with the tech support. The person answering the phone was unable to understand me and was responding from a poorly written script.

I also want to point out that there was no warning of this, either on the retailers web site or Linksys/Cisco web site when I was researching the purchase.
Right now an new router is not in the budget. As soon as I can afford it, the EA is getting replaced by a router manufactured by a company with ethics and respect for their customer's privacy.
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