39 of 42 people found the following review helpful
nice but not perfect,
Amazon Verified Purchase(What's this?)
This review is from: Invicta Men's 9094 "Pro Diver Collection" Automatic Dress Watch (Watch)
This watch is very nice looking and has a solid feel to it. So far its keeping very accurate time. It is a bit chunky so if you have overly small wrists it may be a little bit big but I have smaller wrists (6.75 inches) and I can get by wearing it. Three negatives, it is a hair puller and the edges could be a bit smoother and the clasp is impossible to open for me unless I use something sharp to POP it open. I have fingernails and it's still difficult to open. Overall a great watch for the money and the packaging is beautiful.
EDIT- on a side note do NOT expect good service from Invicta. They do not answer emails (do a search, they are known for ignoring emails). Once the sale is made they could care less so be prepared. The kool-aid drinking Invicta lovers either A. had to never deal with them on a service issue or B. are so brainwashed they look the other way. I sent them over 10 emails over a 2 month period and not ONE reply. I am not alone. These companies that do not reply to email should just get rid of their email system. ShopNbc also has a special email address for Invicta customers and same thing, no responses whatsoever. I had to email Citizen twice and both times I got a response in less than an hour. From now on I will only by from companies who respond to a customer. Just a forewarning.
Tracked by 1 customer
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Showing 1-4 of 4 posts in this discussion
Initial post: Apr 29, 2010 5:50:24 PM PDT
Thanks for the customer service update. I was one-click away from buying this watch. After your review, I will not. I am SICK of crappy customer service and I refuse to do business with companies that disregard and disrespect their customers.
Thanks for the info.
In reply to an earlier post on Aug 5, 2010 12:13:30 AM PDT
Gaurav Kumar says:
Seconded. I was about to purchase it too, but I will not be giving business to companies who can't stand behind their product.
Posted on Dec 20, 2010 3:51:13 PM PST
I had to comment about this issue. Invicta will absolutely respond swiftly to emails from customers. However, like many other watch manufacturers, they may refuse to assist those who have not purchased their watch from an authorized Invicta dealer. Amazon is not an authorized dealer (which is why the price is so low). This is not uncommon in the watch world. The only way a company can be sure that the customer is getting a brand new watch with genuine parts and no tampering, is to insist that customers purchase the watch from an authorized dealer. If in fact, you decide to take the gamble and purchase the watch from an unauthorized dealer (such as Amazon), for an albeit cheaper price, then you will have to eat your loss if something goes wrong with the watch.
In reply to an earlier post on Mar 11, 2013 4:46:54 PM PDT
Your incisive comments certainly did add to the discussion.
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