Customer Review

24 of 26 people found the following review helpful
1.0 out of 5 stars 3 out of 3 defective, May 17, 2013
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This review is from: Ivation 3 LED Automatic Motion-sensing Directional Night Light - Battery Powered Hallway Light with a Built in Motion and Light Sensor (Kitchen)
I ordered three of these. All worked in the "on" setting but the sensors all failed. One of them didn't work straight out of the box so I returned it. The other two stopped working about a month later. Unfortunately the 30-day return period had passed so I contacted the manufacturer who said they would send replacements. Instead of sending replacements they had the seller (DBROTH) contact me, who agreed to exchange them at MY cost. A few dollars shipping isn't a big deal to me, but I will not pay shipping to exchange for new lights every few months. I told both DBROTH and Hipe that I shouldn't have to cover shipping for their mistake. DBROTH completely ignored me, Hipe said they can't change the seller's policy. Maybe they can't, but they can send me the replacements themselves or they can cover the shipping for the seller. They verified my order numbers and they could ask for my units back but they didn't want anything to do with it probably because they know I'd be back in a month with more defective units.

I do not trust the manufacturer or the seller. They do not stand by their products.
Wish I could give negative stars

*Update* Jan 2014-
This company seems to keep changing its name. It was "Hipe" when I bought my lights only a year ago (2013). Since then, it has changed to "Hipo" and now "Ivation". Hopefully they fixed their products and not just the name, but be cautious if you do buy...keep an eye on that final return date!
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