94 of 119 people found the following review helpful
excellent customer service,
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This review is from: Amazon.com Gift Cards - In a Greeting Card - Free One-Day Shipping (Paper Gift Certificate)
I bought a card for my sister's birthday and put it in a drawer once it arrived. It sat there for a month or so until i purchased a greeting card for her and went to retrieve the card. It wasn't in the drawer. I contacted Amazon that evening at 9PM and within 36 hours a new card arrived at my door, delivered and replaced for free. I was very pleased with the speed at which they replaced the card and they did it for free. I would definitely purchase a gift card from them in the future.