Customer Review

11 of 13 people found the following review helpful
5.0 out of 5 stars Great Service Great TV, April 5, 2012
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This review is from: Panasonic VIERA TC-P50UT50 50-Inch 1080p 600Hz Full HD 3D Plasma TV (2012 Model) (Electronics)
So far we are still in the process of testing the Panasonic 50UT50, however I wanted to leave a comment saying that Amazon's customer service is top notch. The TV was for a birthday, and not only did it come on time, and in impeccable condition, but the delivery person helped me bring it up the stairs.

Furthermore, I had neglected to add the value-added pack-in item, the Panasonic BDT220 Blu-Ray player (an offer which was available in the timeframe we ordered), into my cart at checkout, obviating the possibility of getting the free item. After a quick phone call to Amazon, and speaking with a fantastic manager, I received a credit to my account, and was able to purchase that very same Panasonic BDT220. Furthermore he included free 1day shipping, so the birthday boy could get his gift on time! What a great company to deal with.

The TV look amazing so far. I will update the review when we have put it through the 100 hour break-in period.

edit: In the middle of break-in decided to run some tests. Mind you I do not have calibration equipment, so this won't be completely accurate.
The best picture settings, I've found are with the following settings:
Custom (Cinema also a good standard, but if setting cinema no need to modify anything beside contrast)
Contrast 88
Brightness,Color 50
Tone 0
Sharpness : Your preference
Color temp: WARM2
Motion smoothing: Your preference (Weak doesn't seem to induce noticeable artifacts, although likely increases input lag)
HDMI Settings: Content Type: Graphics

The graphics setting seems to even color tones (colors look more accurate to my eye), and gives a much more neutral image compared to Auto or Off. About on par with Cinema mode, but with Custom mode gamma looks better (more "pop" as some say). That being said, as long as Panasonic uses the same calibration settings in Cinema mode on the UT50 as the ST50, according to reviews Cinema mode gives ~2.13 gamma, which is quite good. To my eye Custom/Graphics seems to give a more attractive image without crushing black detail. However Custom without Graphics HDMI content type set gives horrendous color reproduction. I've tried dialing using Custom without Graphics, and to get better color reproduction (using cinema mode as a reference), even with the Color setting down to ~32 over-saturation on greens and reds still occurs.
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Showing 1-4 of 4 posts in this discussion
Initial post: Apr 6, 2012 3:49:10 PM PDT
Your experience with Amazon Customer Service seems to exemplify their dedication to customer satisfaction. I too have had impeccable customer service from them. Amazon truly rocks!!!!

Posted on Apr 10, 2012 5:25:13 PM PDT
Trio Canine says:
I tried these settings, and they do look pretty good. One other comment, regarding how the included blu-ray player interacts with the TV. It may be just my internet connection, but the wireless Netflix streaming via the player is very wobbly; while the wired streaming from the TV is much less so.

Posted on Apr 11, 2012 7:40:32 AM PDT
Last edited by the author on Apr 11, 2012 7:40:48 AM PDT
SPiTFiRe_MV says:
I've heard that plasma displays can have "bleeding" issues. Meaning colors or darks to lights bleeds together in some images. Do you notice any "bleeding?" Also, how is the 3D? Thank you for your time.

In reply to an earlier post on Apr 13, 2012 8:52:04 AM PDT
yana kotlar says:
No bleeding issues. Haven't used 3D yet. I'm not sure yet on how good black levels are, I'm going to compare to an ST50. Taking a snapshot of the screen in the dark with a cellphone camera (yes, not very impressive, all I had on hand at the time), yields a totally black screen (with the plasma on, on HDMI input, with a black image), whereas an old Sony M4000 gives a bright purple image with the same settings.

During movies, at night, black bars fade into the bezel, but with no images displayed you can make out the screen. Still very impressive contrast ratios compared to any LCD I've seen, and about as good as my old Sony FW900 CRT monitor.

Finally, the display is incredibly bright. Brighter than the Sony M4000 without a doubt. So bright, that (given the fantastic contrast ratio), at night you feels your eyes dilating during bright scenes with the settings I used above; and when the bright scene transitions, you can't make out the screen because your eyes have not adapted to the decrease in luminosity. Sin City looks incredible.
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