4 of 4 people found the following review helpful
This review is from: What to Ask When You Don't Know What to Say (Hardcover)
The book may lack depth, but the categories that I read had insightful questions and included explanations of the questions' potency, applicable use, follow-up, and cautions. The questions are designed to head-off problems, solve problems, resolve conflict, make your opinion heard, etc. while helping others save face in a variety of situations.
I see a number of negative reviews. I beleive (and some actually say this) that these are because the book simply was not what they expected, and not that it doesn't have something to offer.