Customer Review

5 of 5 people found the following review helpful
5.0 out of 5 stars Incredibly helpful, January 21, 2005
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This review is from: Radical Collaboration: Five Essential Skills to Overcome Defensiveness and Build Successful Relationships (Hardcover)
I loved this book. The concepts were easy for me to understand and useful in all aspects of my life (at work and in personal relationships.) For example, knowing when I'm being defensive (red zone) vs. non-defensive and authentic (green zone) has helped me to be more effective when someone pushes my buttons. The book teaches helpful tools like an early warning system to tip me off when I'm starting to get defensive, and the negotiating process to deal with conflict. The examples are easy to relate to and apply. I wish more of my co-workers would read it!
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Location: Palo Alto, CA USA

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