5 of 5 people found the following review helpful
Unique book on customer service in the world of insurance claims,
This review is from: The 8 Characteristics of the Awesome Adjuster (Hardcover)
I highly recommend this book for anyone faced with the challenge of delivering exceptional customer service in the insurance claims industry. It teaches proven techniques for communicating effectively, gaining trust through empathy, and time management. It is the only book I've found that applies these techniques to the unique situations faced by claim handlers everyday.