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Customer Review

3 of 7 people found the following review helpful
3.0 out of 5 stars FHC 994?? Software??, June 23, 2014
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This review is from: Foscam FHC994 Megapixel HD 1280 x 720p H.264 Mini Video Camera and DVR (Black) (Electronics)
I have yet to get the software to download on my Windows 8 or my Windows 7 computer. I get error messages, from Norton's antivirus saying there program is a Trojan and rejects installation of the software. I'm still waiting for a response from Foscam support on how to get the software to operate the camera. The camera takes great videos and stores them on the microSD card but I have no software to operate the camera and set up, the settings from my computer. So I'm still waiting for help, since June 14, 2014. I hope to get a response soon.
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Showing 1-2 of 2 posts in this discussion
Initial post: Jun 26, 2014 2:22:08 PM PDT
Hello,

We apologize for the poor experience with our camera. For some reason, the software was flagged by Norton. We have since contacted Norton and got the program whitelisted. The program contains no viruses, trojans, worms, or bloat ware. If you have any other questions, please contact us at amazon@foscam.us and we'd be happy to help you.

Again, we apologize for the inconvenience and will do everything we can to help.

Best Regards,
Foscam Customer Service.

In reply to an earlier post on Jun 26, 2014 6:46:00 PM PDT
toocal says:
Thanks for the response and action taken to rectify the problem with Norton AntiVirus. I am grateful for your concern and quick response.
I resolved the issue of installing the software, by the temper disabling of Norton's antivirus and reactivating after the install.
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