Customer Review

4 of 6 people found the following review helpful
1.0 out of 5 stars Off to a terrible start, September 15, 2010
This review is from: SquareTrade 3-Year Electronics Protection Plan ($450-500) (Electronics)
Complete False Advertising: This is what it says when purchasing the warranty service on Amazon "Square Trade Coverage: 3 years of mechanical and electrical failures from normal use, starting from item purchase date." I was forced to send my item to Asus instead of Square trade after 10 months. So when you think about it, its really 2 years warranty.
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Showing 1-2 of 2 posts in this discussion
Initial post: Jan 10, 2011 12:11:54 PM PST
Eric says:
Normally electronics have a 1-year manufacturer's warranty from defects, etc. This is why it had to go back to ASUS. The extended warranty you purchased from Amazon and SquareTrade would have taken effect after the 1-year mark, so it's not really false advertising, but a lack of understanding about which warranty was in effect at the time the problem occurred.

In reply to an earlier post on Jan 14, 2012 6:51:37 AM PST
Wayne B. says:
Sorry Eric, that is NOT correct. Square Trade clearly states that their coverage takes effect from the ITEM PURCHASE DATE, it would NOT take effect after the 1 year mark had passed as you stated. Since the first year of the Four Square warranty is in effect ALONG WITH the mfg's warranty, it DOES end up being an additional 2 year coverage after the mfg warranty expires, just as Paul stated.
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4.6 out of 5 stars (12 customer reviews)
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