Customer Review

24 of 32 people found the following review helpful
1.0 out of 5 stars Known Design Flaw--Consider other models, August 22, 2010
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This review is from: Onkyo TX-NR3007 140 Watts 9.2-Channel AV Surround Home Network Receiver (Black) (Discontinued by Manufacturer) (Electronics)
Have had nothing but problems with this unit. It will suddenly "lose" configuration of the speakers and your unit just goes "dumb." The temporary fix is to "CTL-ALT-DEL" the unit by pressing the VCR and STANDBY button simultaneously which resets the machine to factory settings. That means you've lost all your speaker settings, equalizer settings, the connection paths from component to RCVR, the sound settings for each component, etc. It takes hours to reprogram and just when you get it back, it happens again. No rhyme or reason. 2nd time, I paid pro's to come in and see if I had messed something up. I had not. After 3rd time, Onkyo tech, after a 2 week call-back time (they claim they are overwhelmed with calls--ya think?) intimated it's a known s/w flaw they have not been able to debug--you have to bring it into a dealer. Unfortunately, not all of Amazon's dealers are "certified." Estimate to fix my unit on my dime: $500-$700. Alot of $ for a unit that I've had for 3 months and has failed 3x, ruining 3 family and friend gatherings. Why do these people sell devices they know are not flawed, and may not be warrantied? Another Amazon Electronics failure--these guys are only good for books. Brothers and Sisters--pls look elsewhere.

28 Aug 10/Update: Some additional information with Vann's service. DO NOT TRUST VANN'S. Their 3rd party sub-contractor service rep called today. Rep said the 3007 is a new model so there is not alot off data and they [Onkyo] are still working out the bugs--they know this is an issue. Onkyo tech tried to help (pull out all speaker wires and re-attach). No joy.

Worse, this is how Vann's contracted repair handles tech issues. They just wait for the problem to re-occur. Seriously. No analysis. Not that they hook the AVR into a monitoring system to gather data as the system is working to catch and record the spurious failure. They just plug it in and wait until it happens again. That provides no more information than what I can explain--no telemetry is gathered. The tech "Jimmy" told me and I quote "Vann's only pays me $50 to fix it--that's not enough to do anything else [except plug it in]." In other words, buy from Vann's and you are on your own. He said after 90 days, if the problem has not re-occurred, they send the unit back untouched. Onkyo will not take unit back as it over 30 days old. I asked how I would watch BR, DVDs, IPOD, etc. in the meantime and he said that's not his problem. In other words, no AV Center for up to 3 months while Vann's waits for the problem to re-occur. If it does re-occur. he has to wait for Vann's to give him authority to do more. Vann's never sends the unit back to Onkyo. Folks, I'd stay away from this model and I would stay away from ANYTHING VANN'S sells. I have alot of problems with electronics I buy from Amazon--I think, like Columbia House, used to get years ago, items that are just below the quality threshold (that's why they could get them to you so cheap). I will never purchase electronics from Amazon again, not buy Onkyo until the item is seasoned if at all, and never never trust Vann's as a distributor again. Please don't make the same mistake I did.

For those who have followed, I thank you. Ultimate blow came today with Amazon refusing to honor their A-Z guarantee. So I now have a very expensive, large, very heavy doorstop. I have ceased business with Amazon ($25K in business over last 3 yrs I am sure will not phase them--seriously.) Word to the wise: Don't trust any electronics from Amazon, from Vann's, new products from Onkyo whose bugs are not yet worked out, and don't take solace in Amazon's A-Z gurantee--they will side with the vendor.
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Showing 1-8 of 8 posts in this discussion
Initial post: Sep 8, 2010 6:55:09 PM PDT
Sukit says:
Hmm...Have you liked anything you have bought from Amazon? Your average rating seems to be about 1.5 stars.

In reply to an earlier post on Sep 9, 2010 7:32:24 AM PDT
Last edited by the author on Sep 9, 2010 7:50:14 AM PDT
Robert says:
Good point brother. Books. Most of them are 4-5 stars. But that does not change the facts (or opinions) of this or other reviews. I do believe there is something low-class about the electronics Amazon sells--I torubleshoot satellite space-ground links for a living so I think I understand what I'm talking about. This last purchase just finally convinced me--and the fact their A-Z gurantee which purportedly covers "subsequent use post first-use" was denied--that was the final nail. Just trying to warn others as others have warned me.

In reply to an earlier post on Sep 26, 2010 2:20:56 PM PDT
Last edited by the author on Sep 26, 2010 2:21:22 PM PDT
Amazon should just stick to books. What would happen if Starbucks started selling burgers?

Posted on Sep 28, 2010 7:50:05 AM PDT
Don't trust Vanns, don't trust Amazon, don't trust Onkyo? Seems to me that you have a bone to pick with industry in general. I have purchased electronics from Amazon for years without a problem, and Onkyo equipment is first-rate.

In reply to an earlier post on Oct 20, 2010 12:35:23 PM PDT
Lol... "I troubleshoot satellite space-ground links for a living"... translation "DirectTV installer". Put away the thesaurus "brother", no one is fooled O_O

Posted on Dec 27, 2010 9:03:53 AM PST
Juicey Pen says:
Your is the only review of this AVR less than 4 stars!!!

In reply to an earlier post on Dec 28, 2010 7:52:18 AM PST
Last edited by the author on Dec 28, 2010 7:52:56 AM PST
Best post ever..... (to A. Grider)

In reply to an earlier post on Oct 9, 2013 6:42:59 PM PDT
Last edited by the author on Oct 9, 2013 6:44:25 PM PDT
Mark K. says:
Interesting. I have made a small fortune buying Onkyo receivers with HDMI issues and performing repairs due to subpar components and reselling. I have purchased several Onkyo receivers solely for personal use and only one has survived without repair. Love them when they work, but when someone forks over more than $1K for a receiver they should be able to expect satisfaction. Just saying...
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