Customer Review

292 of 309 people found the following review helpful
1.0 out of 5 stars Great screen, 'till you have to deal with customer service - then kiss your $$$ goodbye, February 26, 2012
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This review is from: Viewsonic VX2450WM-LED 24-Inch Widescreen LED-Lit LCD Monitor (Personal Computers)
I bought this monitor in Oct 2010 and it worked fine for 1 year. It is supposed to have a 3 year warranty. Then the display from the VGA input on my ViewSonic 2450 WM - LED monitor changed and suddenly was not allowing me to view the highest resolutions that it used to be able to handle. I tried it on 3 different computers, and had the same problem, so it was not an issue with the video cards (2 were a laptop, 1 was a desktop). I have a 2nd monitor of same type - and it worked fine on these 3 computers. I contacted customer service, and after deciding it wasn't my video card that was a problem (took 45 minutes of discussion), they had me send it in on my dime. 6 weeks later, I got it returned to me - and alas, it was not fixed. I contacted customer service again and the agent I spoke with for 50 minutes adamantly declared it was my video card even though I have the same monitor that works and the damaged one does not. He said I needed to contact the manufacturers of my video card and download updates. When I questioned what had been done to the monitor that I sent in, he could not provide any description of any warranty work that Viewsonic performed - just that the monitor arrived and then was shipped back out. He also would not allow me to send the monitor back in so that it could be replaced - arguing still that it was a video card issue even though the a 2nd copy of the same monitor works fine on these 3 computers. I finally gave up - not worth another hour long phone call with another agent, and sending it back into the service center when they don't even have policies to monitor what service work was performed. ViewSonic - you make nice shiny monitors, but your customer service sucks - quit trying to pass the buck on your customers and realize when you have need to replace a broken product.
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Comments

Tracked by 13 customers

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Showing 1-10 of 41 posts in this discussion
Initial post: Apr 12, 2012 6:47:19 PM PDT
So glad I read these reviews before I clicked. Thanks!

In reply to an earlier post on May 16, 2012 11:15:10 AM PDT
SweetDaddy says:
me too...

Posted on Jun 4, 2012 11:25:15 PM PDT
KV Trout says:
This is why the Square Trade extended warranties are a bargain.

Posted on Jun 24, 2012 3:10:03 PM PDT
[Deleted by Amazon on Jun 24, 2012 3:42:15 PM PDT]

Posted on Aug 1, 2012 12:09:03 PM PDT
F. LEE says:
The graph card have profit for each monitor, it resume previous setting for any recorded monitor, you may check that out.

Posted on Aug 9, 2012 6:05:41 AM PDT
Eve Curtis says:
did you send it to Square Trade or Viewsonic?
Thanks

In reply to an earlier post on Aug 9, 2012 6:46:57 AM PDT
Avid reader says:
Viewsonic

Posted on Aug 23, 2012 10:19:53 AM PDT
Charging the monitor to American Express card might have helped make you whole. AMEX is good about making companies stand behind their warranties.

BTW - I bet they plugged your monitor in, checked it on 640x480 (or some low) resolution and reshipped it to you. I have Viewsonic monitor with same problem. Low resolution fine - native resolution NOT. My warranty expired years ago, but this is a possible explanation for how yours came back to you.

Posted on Sep 15, 2012 2:57:01 PM PDT
I would complain about this issue to BBB (Better Business Bureau). Viewsonic headquarters would wake up and do something.

Posted on Sep 27, 2012 8:31:53 AM PDT
Grasshopper says:
After all you went through I'm glad you still took the time to do a review. Customer service is a very important part of what I purchase. Your review was enough to steer me away from this product. Thank you!
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