Customer Review

27 of 29 people found the following review helpful
2.0 out of 5 stars Horrible 2.4Ghz Performance, Warranty Not Honored, June 17, 2013
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This review is from: Linksys AC1200 Wi-Fi Wireless Dual-Band+ Router with Gigabit & USB Ports, Smart Wi-Fi App Enabled to Control Your Network from Anywhere (EA6300) (Personal Computers)
We purchased this router for a medium size office, looking for a dual band router to cover a wide range of devices. I was especially interested in the "Smart WiFi" remote management capability. The router was indeed very easy to setup and manage via the Linksys website. However, the performance in the 2.4 Ghz band is horrible. We are getting approximately 1/2 the speed compared to our other 2.4 Ghz router, even when the signal strength is excellent and issues such as interference are ruled out.

I would only recommend this router if you are exclusively connecting devices capable of 5Ghz band connections. The professional reviews that indicate "disappointing" 2.4Ghz connections actually under-estimate the performance issues. We are likely going to return this router for one that provides better performance.

Update!

After a year, the 2.4Ghz band has become effectively useless. The speed and range is absolutely terrible. Clearly there is an antennae issue, or a design flaw that Linksys should acknowledge and support. However, their support department told me that I'm outside the 90 day complimentary support window and have to pay for any assistance. So I have to pay to have them confirm that there's a warranty issue?

Do not buy this router unless all of your devices are on the 5Ghz bandwidth (using the Wireless-AC standard).
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Tracked by 1 customer

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Showing 1-3 of 3 posts in this discussion
Initial post: Jun 18, 2013 10:00:58 AM PDT
Hi SCI,

We appreciate your time in providing a detailed review of the EA6300. To give you some ideas on how to troubleshoot the 2.4GHz range problem, we have posted this review in our community forums. A regular user has suggested using the channel width of 20MHz / 6 and checking if the firmware is at the latest. Check out this link for your reference: http://community.linksys.com/t5/Social-Media-Support/Amazon-com-EA6300-Great-only-if-using-5Ghz-range/td-p/651256 .

You can also register to join the discussion.

Thanks,
Linksys Support
http://support.linkys.com

Posted on Apr 21, 2014 10:48:40 PM PDT
Amazon Help says:
The speed does suck tremendously, I put my Netgear back on. This started out perfect, then I lost capability for Apple ITunes to connect, then a day later movie down loads on ITunes said can play in 15 hours, all the while calling my ISP about speed issues, and it got worse and worse , until my 50mbps service dropped to .97 MBPS. Basically Router crashed. I need to bring it back. But yeah put netgear back on problem em went away, I troubleshot is ISP did it. It's just a weak wouter

Posted on Jan 14, 2015 5:39:02 AM PST
Nhat H. Phan says:
This router start out working ok, after a year I have to restart it every few days otherwise my internet is very slow. This will be my last Linksys/Cisco router.
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