Customer Review

305 of 336 people found the following review helpful
1.0 out of 5 stars Product & Customer Service are Terrible, July 30, 2012
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This review is from: Lorex LW2711 Wireless Video Monitoring System with Remote Viewing (Electronics)
I purchased this Security Camera system 07/21/12. I received the package 07/24/12. I had no problem setting it up as instructions indicated. I liked the Monitor because I could keep an eye on everything out my front door all the way to the street, including my car and front steps and still watch TV. On 07/25/12 I pulled the SD card and watched all the videos that I set up under Motion Detection, but realized it had recorded me putting cat food out at 6:44 am, and an automobile driving by at 7:07 am; however, it did not record me walking down my steps, getting into my car and backing out of my driveway around 7:00 am. As someone had broken the locking gas cap off my car recently I need this camera to pick up anyone walking up to it or approaching my front steps. I called customer service that day (25th) and was 14th in line @ 1:14 pm. 9th in line @ 1:18 pm, 6th in line at 1:22 pm and 3rd in line @ 1:25 pm then a man came on and wanted my phone number and they would call me back. I told the man I wanted to hold because I did not believe they would call me back; he said he had no way of putting me back in the Que so I gave him my name and phone number. At 9:14 pm CST (I was going to bed) I received a return call. After explaining what was wrong the man said he would replace the camera but he would need to send me an email telling me all the information they would need and I would have to send them a copy of my sales receipt. I told him that was no problem. I did not receive an email from him. I called them back the morning of the 26th, left my number for a return call and was called back in approximately 2 hours. I once again explained what was happening with the camera not recording properly and that I had not gotten the email. I received the email while this new man was on the phone. As of today I still have not heard back from the email I sent them on the 26th which means I will have to call them again and wait again for them to call me back and explain everything all over again. I guess I'm expecting too much to be able to call a company and get service or for a product to work as advertised. I do not recommend this company to purchase from.
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Comments

Tracked by 4 customers

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Showing 1-8 of 8 posts in this discussion
Initial post: Jul 31, 2012 7:02:33 PM PDT
Thanks I have to check this problem with mine. Just got it. I hope this isn't true.
Is there a sensitivity setting?

In reply to an earlier post on Jul 31, 2012 7:36:32 PM PDT
-pi- says:
Mine does not have a sensitivity setting. They say it detects movement up to 21 feet; however, I have found that is day light hours only and even then it does not work all the time. It has only filmed me once leaving my house and only once arriving back home and I leave every day and have it set to film my steps, the right side of my car, my driveway and the road. I hope you have better luck than I did. May God Bless.

In reply to an earlier post on Sep 20, 2012 10:57:15 AM PDT
N.J.Jets says:
Motion detection is not effected by light of day.

Posted on Nov 24, 2012 12:54:39 AM PST
Robin says:
thanks a lot for your comments. I realized this is not a camera for night vision.

In reply to an earlier post on Dec 3, 2012 2:58:51 PM PST
P. Sutton says:
My camera does great at night even with no lights on outdoors.

Posted on Mar 26, 2013 11:31:16 AM PDT
Pat,

Are you still tracking ?
Did they ever replace the camera ?
Did the new camera do the same ? or did it work better ?

In reply to an earlier post on Mar 26, 2013 7:01:37 PM PDT
-pi- says:
Sorry, I should have added to what I had previously written but I actually forgot about it. They sent me a replacement camera, not the whole system and it still only worked some of the time. Their customer service was horrible so I finally told them I wanted my money refunded and I sent everything back to them. At this time I have given up trying to find a security camera that works. I hope the people who have purchased these have better luck than I did. May God Bless.

In reply to an earlier post on Mar 26, 2013 7:37:25 PM PDT
Last edited by the author on Mar 26, 2013 7:41:29 PM PDT
Thanks Pat,
Ive read alot of bad stuff about security systems. The way to go is wireless, (for me), but expect to get what you pay for. Ive noticed the Zmodo brand is the best rated (wired). Im going to focus on wireless from now on. Oh, the Logitech Alert 750e looks good. And the Defender system, they are here at Amazon also.
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