196 of 200 people found the following review helpful
Good peace of mind at a good price,
This review is from: SquareTrade 3-Year Computer Accident Protection Plan ($900-1000) (Personal Computers)First let's get this out of the way: you need to understand SquareTrade's warranties to appreciate them, and make appropriate decisions on them. If you understand that the value of the warranty diminishes with your repair claims, then you're OK. The point of the ST warranty is to make sure your computer runs for the duration of the warranty period OR fix or replace it up to, or until, the face value of the warranty is met. Meaning: if you have warranted the computer for $1000, and it is repaired at a repair cost of $200, your remaining warranty is only good for $800 worth of additinoal repairs or refund during the warranty period. I understand this and think it is a fair policy which helps keep pricing affordable.
My claims experience with SquareTrade is twofold. About a year into the warranty my touchscreen laptop had a screen problem. SquareTrade repaired it quickly. Unfortunately the screen still occassionally lost its touch ability, but this seemed more software based than hardware as a reboot would correct. All in all I was happy with the repair. The cost of the repair was valued at roughly $250, which seemed reasonable.
About a year after that, in a rush, I unfortunately dropped the laptop and broke it severely. I felt terrible as this is my daughter's computer which she loves. Since we had Accidental Damage protection (thought we might need it for my daughter and not for me!) I frantically called SquareTrade. My call was taken care of quickly and professionally. I sent the laptop in and in 2 days was greeted with a warranty payment equal to the face amount minus the $250 previous repair charge. This allowed me to replace my daughter's computer quickly (and with less of a wallet impact) and not have an issue with her school work.
Worked exactly as advertised by SquareTrade and I am very happy with their service. This experience will provide additional peace of mind to me should I ever need to make another claim (which I hope I do not) on any of the other items I have warranted with them.
Tracked by 3 customers
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Showing 1-10 of 11 posts in this discussion
Initial post: Jun 23, 2012 7:54:27 PM PDT
Last edited by the author on Jun 24, 2012 7:17:32 PM PDT
Jeffrey Peterman says:
As you appear to understand this warranty, maybe you can resolve another detail about how it works. The policy is called an Accidental Protection Warranty. Does that mean it just covers things resulting from an accident (e.g., a cracked screen from a spill, or a dead computer that has been dropped), OR is it a general extended warranty that includes accident protection (meaning that it would cover the cost of replacing the motherboard if it failed from normal use)? The information I've been able to find doesn't make this clear. If it just covers "accidents" I don't need the policy (I can add it to my "Inland Marine" policy for much less). But if it covers regular failures then I probably will get the policy.
I sent an e-mail to the company and received a reply within 24 hours (even though it was a weekend). The policy DOES cover regular failures in addition to damage from accidents.
In reply to an earlier post on Jul 13, 2012 4:40:20 PM PDT
Uyen K. Nguyen says:
Thank you. This helps alot :)
Posted on Dec 21, 2012 8:40:00 AM PST
thank you, this really covers all my doubts just with the exception of one.Two days ago I bought a laptop through amazon but I missed the ST protection plan. So my question is this, does it matter if I buy the protection plan later after purchasing the laptop or it has to be purchased at the same time?
Also, how does it work adding the laptop to the protection plan since I dont live in the US but I have a friend there that will receive the products for me.
Thanks in advance on whatever you can help with.
In reply to an earlier post on Dec 22, 2012 5:14:30 AM PST
NJP (Ohio) says:
Bryan, you do not have to buy the warranty at the same time as the laptop, but understand that the ST warranty doesn't start until your normal manufacturers warranty ends (except for the accidental damage part if you get that, which is then in effect during the manufacturers warranty period). ST has a very responsive customer support group. You should ask your second question to them directly.
In reply to an earlier post on Dec 22, 2012 5:22:32 AM PST
Thank you for the reply, I think I will do that.
In reply to an earlier post on Jan 11, 2013 9:37:25 PM PST
Last edited by the author on Jan 11, 2013 9:38:46 PM PST
Mr. Peterman: Thank you for taking the time to find out the fine print on the policy as it is unclear. Other people in this world we live would'nt take the time to inform their fellow consumers about what they found out because most people are selfish!! It is greatly appreciated! Other people should take note and be as outgoing and helpful! The many whiners and jerks out there should take a lesson from your initiative. Thank you!
In reply to an earlier post on Mar 24, 2013 2:09:56 PM PDT
Judith A. Fleming says:
Lenovo G780 17.3-Inch Laptop (Matte IMR/Metal) I would like to that Rockford for his honesty. It is true most people to not even ready the warranty policy, never mind understanding it. I thank you for saving me sometime because it seems like you know what you are talking about.
I cannot wait to use my new computer. I am so excited about getting a really highly recommended computer.
Thank you. Judy
In reply to an earlier post on Jun 15, 2013 5:53:04 PM PDT
You may purchase a ST warranty up to 30 days after the purchase of a laptop.
Posted on Jun 15, 2013 5:54:30 PM PDT
Will a ST Warranty purchased through Amazon cover a product purchases someplace else?
In reply to an earlier post on Jun 19, 2013 3:31:40 PM PDT
Judith A. Fleming says:
Well, what does that say about Square Trade. I don't think that you can do any better on any of Amazon's Products.