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Customer Review

An Amazon.com official commented on the review belowSee comments
117 of 148 people found the following review helpful
2.0 out of 5 stars Gift Card... Really?, November 3, 2010
Verified Purchase(What's this?)
This review is from: Amazon.com Gift Card in a Greeting Card (Various Designs) (Paper Gift Certificate)
I was told to send my nephew a gift card from Amazon.com because he would have more options. It took 3 weeks for him to receive it ( the "item" was backordered???).. and then I was sent a note that the gift card he will receive (had not received it yet) will not be activated.. but that they expediated a new card to him that same day that would be activated. So.. now we aren't sure which card works.. and I have to explain that one works and the other one does not.... what a "great" gift : (
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An Amazon.com official commented on this review(What's this?)
Posted on Nov 14, 2014 11:49:00 AM PST
We are sorry for any customer that may have experienced this or a similar issue. Our team takes every effort to avoid card activation errors. Because many customers have found this review helpful, we want to share information to help those who may experience a similar situation. The confirmation email that you receive includes an order confirmation number. This order confirmation number can be matched to the packing slip in your package when you receive it. If you are not able to locate the order confirmation number, you can contact customer service and we will be able to provide you guidance on which card has been activated. Thank you for your feedback. It is important to us to continue to improve the service and selection we provide.
 
 
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Tracked by 4 customers

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Showing 1-9 of 9 posts in this discussion
Initial post: Jul 13, 2011 11:54:06 AM PDT
RaB says:
Amazon customer service has always been incredibly available and helpful. Did you contact them? I've done the online chat with them as well as phone, and it's so easy to get a live person. I don't understand why they would have left you to guess at which card is the right one, etc. Amazon has always made things right for me.

In reply to an earlier post on Aug 3, 2011 3:07:32 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 10, 2011 10:45:02 AM PST
The Brummie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Nov 26, 2011 11:17:40 AM PST
Last edited by the author on Nov 26, 2011 11:18:57 AM PST
Since my daughter and I got our Kindles, Amazon amazes me with the response time in getting back to us and solving any problems we had. I was so thrilled with the service I suggested they teach other companies what customer service is really about

In reply to an earlier post on Jul 25, 2012 7:42:48 PM PDT
Italiano256 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 24, 2012 11:32:52 AM PST
B. Swartwood says:
I don't work for Amazon and am in no way affiliated with them... but have to agree that they have always been really great to deal with- I've called them a couple of times and spoke to live people that were very helpful

In reply to an earlier post on Oct 3, 2013 9:52:57 PM PDT
I agree. Some of the best customer service I've had. AppleCare being the best. The "call me right now feature" on Amazon is great. And I'm def not associated with Amazon (unfortunately)!

Posted on Nov 11, 2013 9:51:00 PM PST
lrbell says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

An Amazon.com official commented on this review   (What's this?)
Posted on Nov 14, 2014 11:49:00 AM PST
We are sorry for any customer that may have experienced this or a similar issue. Our team takes every effort to avoid card activation errors. Because many customers have found this review helpful, we want to share information to help those who may experience a similar situation. The confirmation email that you receive includes an order confirmation number. This order confirmation number can be matched to the packing slip in your package when you receive it. If you are not able to locate the order confirmation number, you can contact customer service and we will be able to provide you guidance on which card has been activated. Thank you for your feedback. It is important to us to continue to improve the service and selection we provide.
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