I apologize for the frustration you went through, receiving a defective item.I would like to have the opportunity to help you overcome this issue so that your product can function to your fullest satisfaction.
Please contact me at email@example.com and/or with a phone number we can best reach you at.
We would like to send you a replacement, free of charge.
Please put your Amazon Order ID# in the Subject line of your email and I will get back to you as soon as possible.
Please give us the opportunity to make this right!