Customer Review

56 of 66 people found the following review helpful
3.0 out of 5 stars Technical issues, August 13, 2012
By 
= Durability:3.0 out of 5 stars  = Fun:4.0 out of 5 stars  = Educational:3.0 out of 5 stars 
This review is from: LeapFrog LeapsterGS Explorer (Toy)
I am so disappointed. I set up the Leapster GS last night for my son's birthday. Today, while playing with it, it consistently went blank or froze when using a couple of the apps. The camera feature did not work at all - the only way to
'get out' is to power the game on and off. We have the Leapster Explorer and the Leapster Leappad and I have never had these types of issues. Either this was not tested thoroughly or they produced some lemons in the manufacturing process.

Update : There was an issue with the software and Leapfrog customer service gave me information on how to repair the software from the Connect application. It is still not clear to me why it was bugged to begin with OR why the repair files were not downloaded from Connect when I intially set up the GS. The customer service rep said that repair files sometimes don't get downloaded due to internet connection issues?? Additionally, it is not clear to me why instructions could not be found online to fix the error. The customer service rep had no answer for me. I find the Connect application to be tedious and slow, by the way. Anyways, I have upgraded my durability and overall ratings to be more favorable since the problem is now fixed.

For those of you who have the problem I did, Leapster recommends doing the following:

1) Open the LeapFrog Connect application, turn on the Leapster GS and connect it on your computer.
3) Click on the Go button on the name of the child.
3) Click on the Settings tab, Leapster GS and then click Repair

Note, when you initially connect the Repair button may be grayed out. It may take a couple minutes for all updates to download and the Leapster GS to fully connect before these buttons are clickable.
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Showing 1-4 of 4 posts in this discussion
Initial post: Aug 28, 2012 6:52:02 PM PDT
C. Junemann says:
same problem happen to the one I bought my son. I am going to try your fix now. Thanks for taking the time to post the answer either way.

Posted on Sep 12, 2012 6:20:24 PM PDT
Denise says:
Thank you so much for taking the time to post this fix. We opened ours tonight and had the exact same problem and I wasn't able to find any answers anywhere else. My son was soooo disappointed. I hope this doesn't mean we have any long term issues with the system. The "repair" worked and everyone is happy :-) Thank you thank you thank you!

Posted on Dec 28, 2012 12:44:54 PM PST
Nathan's mom says:
Thank you for this review. My kids both got a Leapster GS for Christmas. One showed a camera on the screen and the other didn't. The "Repair" fixed this. Thank you for your directions!

Posted on Feb 4, 2014 4:00:40 PM PST
Pennsylvania says:
This did not help at all the camera is still not working, this is very disappoint to my 4yr for her birthday.
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