Customer Review

33 of 42 people found the following review helpful
1.0 out of 5 stars Possible Junk, September 20, 2012
Verified Purchase(What's this?)
This review is from: Polar H7 Bluetooth Smart Heart Rate Sensor (Sports)
Bought this unit with high hopes and initially it worked well - it connected with the iphone seamlessly and worked for 6 times. Then it stopped working without warning right at the beginning of the 7th workout.

I tried every trick I found on Digifit website thinking it was the app. I installed a different app but that didn't work either. Even tried to link with my wife's iphone and nothing. Changed the battery and tried everything again. Tried all the tricks from the Polar website. Nothing - it is dead - it does not work! Sent email to Polar - no response. Several days go by and then I call polar and after going through the maze of robot talk, finally got some lame garbage about washing the strap - which I had already done! Still nothing.

Now I am outside of the 30 day return window and Polar has agreed to send another strap for me to try, but I have now spent several hours on this non-working product. So I decided to leave some feedback and lo and behold - there is now a warning on the website about the product! hmmmmm
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Comments

Tracked by 4 customers

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Showing 1-6 of 6 posts in this discussion
Initial post: Sep 30, 2012 2:40:36 PM PDT
Jami says:
what is the "warning" and which website did you see that on? I checked both Polar and Digifit and didn't see anything that looked like a warning. Digifit did link to a blog post about how to connect and also the page highlighted that is works with iPhone 4s (so I'm guessing 4s and 5 for now). I just got the iPhone 5 and want to switch from the ANT+ technology to BLE. So far it looks like this HRM and the Wahoo Blue are the only two that work with DigiFit. Have you gotten this to work yet?

In reply to an earlier post on Oct 11, 2012 11:29:54 AM PDT
Frugal Buyer says:
Its hard to notice, it says "smart ready" briefly, one time, on the polar website. Very easy to miss. I had to look everywhere three times to catch it. Then I cross referenced with wikipedia to see that smart ready means a phone that has the software to use smart ready (bluetooth 4.0) devices. I'm kind of dissapointed but kind of glad I saw all these reviews. I was about to buy one for my bluetooth 3.0 galaxy s phone. This device pretty much implies it is not backward compatible. Another device the reviews said it was the only android monitor, but it had its own share of problems. I think I will stick with nothing at all or a cheap watch.

Posted on Oct 13, 2012 11:07:49 AM PDT
Last edited by the author on Oct 22, 2012 9:20:20 AM PDT
I saw the same problem. After some fumbling around, I tried (a) removing the battery and then (b) touching the two contacts with my hands for 5 seconds to make the device try to wake up and discharge its internal capacitors to get a true power-down. It's worked fine since for a week, and haven't had any more problems. Don't know if my actions fixed a problem with the device, or if something else resolved at the same time.

Posted on Nov 13, 2012 8:42:15 PM PST
Potentially good news, https://itunes.apple.com/us/app/polar-beat-sports-fitness/id555252645?mt=8
Polar came out with their own iPhone app less than a month ago.

As far as getting a hold of Polar, try Twitter. Sounds crazy, but I got them on Twitter a few years ago, and they responded immediately.

Posted on Jan 4, 2013 7:30:03 PM PST
AJ says:
Having same problem. Worked 5 or 6 times and then stopped. Can't pair again w iPhone 5 even after deleting sensor in cyclemeter.

Posted on May 6, 2014 1:46:29 AM PDT
MichaelD says:
Did you end up getting something different that works better? I was looking at this one but seeing numerous reports of failures :(.
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