Customer Review

15 of 21 people found the following review helpful
1.0 out of 5 stars just hope you don't get a defective product, December 28, 2012
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This review is from: Night Owl Security STA-44 4-Channel STA DVR with 4 Night Vision Cameras 500 GB HD and Smartphone Viewing, 30-Feet (Electronics)
This product was defective with a hard drive problem. I called for support and they were nice and after several e mails and days later, they require the customer to pay to ship the unit back, you also must have all reciepts or it will be returned c.o.d. ( I have purchased many items from Amazon without a problem.) The night owl company also told me to expect to wait 6 to 8 weeks for them to ship another unit. I wish I had made this purchase in a block and morter store. I will write another review maybe they will try harder to resolve the issue. This was a new product purchased for Christmas.
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Showing 1-3 of 3 posts in this discussion
Initial post: Jan 11, 2013 7:11:49 AM PST
I am writing a follow up comment for the night owl security system. I sent the video recorder back on Jan. 3 (shipping $ 12.25) I received another one today Jan.10. That's much better than the 6 to8 weeks I was told to expect. I see that the price has dropped to 205.00, that's a great price. The recorder seems to be working. My wife has one complaint the system's lights are too bright and she cannot sleep. I want to keep it in the bedroom so I can view it from the Tv, if I cannot find my phone. I have not tried the other features of the system, if they all work I will be pleased with the product. Defective products happen, this company was good at addressing the issue.

happen

In reply to an earlier post on Feb 3, 2013 6:03:36 AM PST
Rick Blaine says:
Why did you send it back to the manufacturer? Amazon takes back all damaged products for free, no shipping costs either way, and sends a replacement the same day.

Posted on Jan 10, 2014 6:59:36 PM PST
Ron Wilder says:
I want to know how are the camera's powered AC, battery, or solar?
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