Sub-Woofer Speaker Driver Replacement Program
07/19/11 - Onkyo USA has determined that there is a high probability that the voice coil of certain subwoofers in the Home Theater and Speaker systems listed below may open; consequently, the subwoofer will stop functioning.
For our valued customers, Onkyo USA has a speaker driver replacement program for the affected subwoofers. It is important that you check the model and serial number of your subwoofer.
Please click on the following link for more infomation on whether your subwoofer is eligible.
If you are eligible for this program, an Independent Onkyo Regional Service Center will send you material and instructions to return your subwoofer.
You can also contact Onkyo USA Customer Support during normal customer support hours (M-F 9am-8pm and Sat-Sun 10am-4pm ET) to see if your subwoofer falls under this speaker driver replacement program. Call toll free 1-855-460-1618 or local (201)785-2654.