Customer Review

30 of 33 people found the following review helpful
1.0 out of 5 stars Poorly constructed, April 1, 2009
By 
Bought it as a gift for my wife last Christmas. Now 3 months later, it's sitting in her closet with a torn strap, and the seller won't even talk to me. Beware these vendors who have no provisions for returning defective merchandise beyond 30 days. Anybody ever heard of a GUARANTEE? I'm sure that Wal-Mart would have made good on this situation.
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Tracked by 1 customer

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Showing 1-6 of 6 posts in this discussion
Initial post: Apr 30, 2009 9:55:01 AM PDT
Did you buy with a CC? The CC company may provide some guarantee.

Posted on May 12, 2009 5:25:20 AM PDT
Last edited by the author on May 12, 2009 5:26:14 AM PDT
Vee says:
Sorry to break it to you but most vendors don't take back items after 30 days. What would you suggest being the cutoff point for vendors to not take back items, 6 months, 1 year, how about 10 years? Why don't you just take it to a shoemaker and have him fix the strap?

Posted on Sep 15, 2009 3:54:32 PM PDT
wildflowr says:
Although I agree that 30 days is a short guarantee period, it has indeed become the industry average and a lot of the stores in our area now only have a 30-days return period (Target and Wal-Mart among them). A few will go 90 days but only with the original receipt and original packaging. The only effective option is to do what you've done and spread the word about a vendors' poor reliability so it doesn't happen to someone else.

Posted on Sep 16, 2009 12:36:42 AM PDT
K.E.B. says:
As I've just purchased TWO of these handbags, I must respectfully disagree with the 'poor quality' reviews. Perhaps the manufacturer has improved their quality.

If one wants a Wal-Mart guarantee ... shop there. Thirty(30) days is a fair time period for a handbag guarantee.

Posted on Aug 27, 2011 7:52:39 AM PDT
Abbott says:
If this was provided by Amazon (regardless of the original seller), Amazon would most likely have made good on it. Amazon has about the best customer service I have ever encountered. Did you call Amazon?

In reply to an earlier post on Dec 13, 2011 4:31:48 PM PST
I thought thirty days is to return unused merchandise, if you change your mind or you bought it for a (disliked) gift. This is not a warranty.
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