Customer Review

The manufacturer commented on the review belowSee comments
1 of 1 people found the following review helpful
1.0 out of 5 stars No boot to POST screen or any BIOS display, May 19, 2012
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This review is from: ASUS P8H77-M PRO LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard (Personal Computers)
I will update this review if the replacement motherboard actually works. The first one from Amazon was essentially dead on arrival. Installed it in a new system build with an Intel Core i7-3770 (Ivy Bridge) CPU and Kingston HyperX 1600 DDR3 DIMMS (2x4-GB) that was listed as compatible memory for this motherboard. Did not install any discrete graphics cards. Power supply is a new Cooler Master 800W Silent Pro Gold.

Upon powering up the system,nothing appeared on the monitor. In fact, the monitor indicated there was no signal. Neither a VGA or DVI connection worked, and tried a couple different monitors. Never would boot up to show the Power-On-Self-Test (POST) screen and was not able to enter the BIOS setup routine. Went through all the trouble-shooting routines to no avail. One short beep code, fans turned on. Spoke with ASUS tech support by phone (the tech person answered my call immediately and was very knowledgeable). He confirmed that the board is essentially DOA and recommended returning it for a replacement.

I will update this review after I try the replacement board. The tech rep from ASUS did say they were having a lot of problems with all their boards in the P8 class, unfortunately. Makes me almost want to try a different brand. This board has lots of great features and the price is right, so if I can get one that actually works, it may be perfect.

UPDATE: (5/24/12) After receiving a replacement motherboard from Amazon, the exact same thing happened: Motherboard beeps once, acts like it wants to connect to my monitor, then the screen goes black and stays that way. Because ASUS tech support said they are having lots of issues with this particular board, I replaced it with an Intel DH77EB that I bought from Amazon and that board works PERFECTLY!! So I am just going to return this
ASUS board for a refund and stick with the Intel board. I would have liked to use the ASUS, as it has more ports and better options through its BIOS, but for my needs, the Intel is fine and it works! Plus, it is a bit less expensive.
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The manufacturer commented on this review(What's this?)
Posted on May 25, 2012 9:21:06 AM PDT
Dear Valued Customer,

We apologize for the issue you had with the motherboard.

Please try installing one 4GB memory into DIMM_A2 slot (second slot from the left) and see if the system POST. In addition, please try pressing the MemOK! button after boot so the motherboard can attempt to find fail-safe settings on the memory and POST. Have you plugged in both 8-pin and 24-pin power connectors? While the chances of a new power supply failing is less likely, we can't completely rule out that possibility. So if you have another power supply, please also try that.

Once you get a replacement board and are still experiencing no POST or have other issues, please call back at 1-812-282-2787 or me directly at cl-benson@asus.com reference #C1037-566.

Regards,
Benson
 
 
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Showing 1-2 of 2 posts in this discussion
A comment by the manufacturer   (What's this?)
Initial post: May 25, 2012 9:21:06 AM PDT
ASUS Support says:
(MANUFACTURER)
Dear Valued Customer,

We apologize for the issue you had with the motherboard.

Please try installing one 4GB memory into DIMM_A2 slot (second slot from the left) and see if the system POST. In addition, please try pressing the MemOK! button after boot so the motherboard can attempt to find fail-safe settings on the memory and POST. Have you plugged in both 8-pin and 24-pin power connectors? While the chances of a new power supply failing is less likely, we can't completely rule out that possibility. So if you have another power supply, please also try that.

Once you get a replacement board and are still experiencing no POST or have other issues, please call back at 1-812-282-2787 or me directly at cl-benson@asus.com reference #C1037-566.

Regards,
Benson

In reply to an earlier post on May 26, 2012 9:25:29 AM PDT
I did try all your suggestions on the first Asus board. I even tried a different DDR3 DIMM (Kingston ValueRAM 4GB 1333MHz DDR3 Non-ECC CL9) that did not help. Pressing the MemOK! button did nothing. Received one short beep at boot-up. Fans turn on. Blank screen. Mouse lights up but keyboard not active (both plugged into rear USB ports). Had also tried all the suggestions listed at the Asus self-help tech support site, all to no avail, including resetting the BIOS by powering down, disconnecting power cord, and temporarily moving the jumper. Even tried removing and replacing the lithium battery and doing a BIOS reset. Still nothing appeared on the screen. My gut feeling is that the BIOS installed on this board is not compatible with the new i7-3770 (boxed, Ivy Bridge). And since the BIOS won't even boot to the monitor or show POST screen, there is no way the end user could update the BIOS. I did try inserting the included support DVD and turning on the system, as suggested by Asus Web site, but that did not help, either.

I doubt my brand new Cooler Master 800W power supply is at fault. It is working fine with the Intel mobo. Yes, I did make all the power connections correctly to the Asus board.

Again, I wish I could have gotten it to work, as it is really a better board with more ports and features than the comparable Intel board, but at this point I just wanted to finish building this PC. And the Intel board is fine for my needs. Thanks for at least taking an interest in my issues.
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