12 of 18 people found the following review helpful
By A Customer
This review is from: The Heart of Change: Real-Life Stories of How People Change Their Organizations (Hardcover)
This book is okay for the novice. But, it is simply more of the same "theory." For "tools" for chance I would recommend Beitler's "Strategic Organizational Change." Kotter's "Leading Change" is a good introduction, but managers need the tools, checklists, and insights found in the Beitler book.