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Customer Review

149 of 162 people found the following review helpful
1.0 out of 5 stars trapped cat, October 12, 2008
By 
This review is from: PetSafe Interior 2-Way Locking Cat Door, White (Misc.)
This door seemed great. I had to work with my cat for a while to train him on pushing the plastic flap, but eventually he got it and it was working well. I use it to connect a window on a closed in porch that has his kitty litter in it, to the kitchen. If I keep the kitty litter in the house, the dog will eat it. After he had fully mastered the system, I then went away overnight. When I returned, I found a very traumatized, upset kitty trapped on my back porch. In his travels back and forth, he had loosened the small piece of plastic that locks the flap. He hadn't been able to return back into the house and to his food and water. I promptly broke off the piece of plastic that allows it to lock; it's simply not a safe product with it.
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Showing 1-3 of 3 posts in this discussion
Initial post: Sep 4, 2010 1:48:33 AM PDT
I did the same thing. My cat was trapped in my sunroom- luckily I was home at the time.
The little piece that locks it is very poorly designed and easily gets stuck. I removed it.
My advice to anyone who really needs a flap that locks is to not buy this one.
Otherwise, I'm very satisfied with it.

Posted on Apr 3, 2014 8:58:35 AM PDT
athas17 says:
Oh your poor kitty! I have the same kitty door in my kitchen door. The slider lock does tend to move over by itself and lock. What I do is take a piece of masking tape and press it down in 'front' of the lock so it doesn't accidentally lock. It works fine. I also can pull off that tape and use a new piece to tape on the other side to secure it in the locked position, for when it's raining outside and I want to keep all the cats in. If I don't secure the lock with tape, they will spend hours banging on the locked door until they work the slider open, go out, and come in with muddy paw prints on everything!

Posted on Jun 15, 2014 11:10:12 AM PDT
I am thinking that from the reviews...I am going to try to tape the piece of plastic in place to save intact for when needed. And if it's needed.
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