12 of 13 people found the following review helpful
Is Ellen Phillips My Mother?,
By A Customer
This review is from: Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results (Paperback)
My mother was usually right, even when I didn't think so at the time. Phillips has been right every time I go to her book for a specific problem. With her well crafted and entertaining advice and her sample letters and templates, Shocked, Appalled, and Dismayed is now my book of choice. So far, Phillips and her book have netted me over $3,000 in various refunds. She's a lot cheaper than a lawyer or a therapist (and cuter, too, according to the newest photo I've seen of her in this month's Woman's Day). You're the best, "Mom."