29 of 29 people found the following review helpful
Excellent Lean Six Sigma Pocket Book,
This review is from: The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed (Paperback)
This book was a GREAT reference book for understanding Lean Six Sigma tools on Transactional / Service projects. I just completed my Lean Six Sigma Black Belt training through my company. I was one of three individuals (total of 35) within the class that was focused on transactional / service projects. This being the case, the training was geared more towards manufacturing floor Lean Six Sigma tools. Trying to convert these tools from manufacturing to office was VERY difficult. This is were the book came in handy. Not only was a able to make the transaction, but I was able to use these tools to successfully complete my first Black Belt project in the transaction world.
I really liked how the book explained the use of Metrics of Time Effciency (Process Cycle Effciency - PCE).