115 of 132 people found the following review helpful
Great Performance, Poor Display,
This review is from: Apple MacBook Pro MB133LL/A 15.4-inch Laptop (OLD VERSION) (Personal Computers)As my second Apple purchase (first being an IPOD Touch 16GB) I am quite upset. This is my first Macbook and I am Impressed with several things. Performance, Build, Style, Sound, Touch pad responsiveness and Overall quality get perfect 10's in my book. However, the reason for the 2 star rating was the quality of the display.
Do a little researching on YELLOWING and you will know what I'm talking about. The first MBP I received from amazon had about 2 inches of yellow (stained) pixels at the bottom of the screen. I brought it to the apple store and the guy noticed it and offered a replacement, warning me that if I take the replacement I am risking getting a worse display. He opened a brand new box for me and the display had no yellowing but had BRIGHT SPOTS all over the place. This affected more of the middle of the screen so I went back a second time for my third replacement. This MBP has also disappointed me because it also has YELLOWING on about the bottom third of the screen.
Still, I am debating of going back to the Apple store to replace or just simply return this laptop and go with something else. Keep in mind I have owned this for 7 days total. This is a very valid issue and for a $2000 plus investment it is something to consider.
This is a known problem since the SR MBP's and I thought they would have fixed it in quality control but no. I will give Apple credit for great quality service, but they should really spend more money on quality control!
I have the Macbook Pro 15.4" 2.4GHz 200GB.
The displays affected were the 9C81, 9C81 and 9C83... two had yellowing, one had uneven bright/dark spots.
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Showing 1-10 of 11 posts in this discussion
Initial post: Apr 23, 2008 5:39:59 PM PDT
N. Joe says:
Clarification requested: Was this MacBook Pro purchased through Amazon or your nearby Apple Store? If your MacBook was purchased through Amazon and Apple made the replacements - that's pretty good customer service regardless of the product's problem.
In reply to an earlier post on Apr 29, 2008 10:19:46 AM PDT
Joseph Romana says:
This purchase was made through Amazon. And Yes, 5 stars for customer service! They were offerring to give me a refund with no 10% restocking fee (at the apple store) because I came back so many times!
In reply to an earlier post on Jun 11, 2008 2:06:43 PM PDT
A. J. Edwards says:
In reply to an earlier post on Nov 22, 2008 8:09:46 AM PST
K. Mortland says:
I wish I had read this earlier. I purchased mine through Amazon and was told by Apple customer service that it had to go back to Amazon. We called their customer service and got three different people with three different answers, some of which were very rude. We went on line and found the return label and barcode and shipped it off immediately. We then got an email from Amazon saying they didn't think our computer was defective and we had to call Apple before they would refund or resupply. This was after we had already shipped it. Now they are saying that if they decided it doesn't work right, which it didn't, it would be 4 weeks until they decide to send a new one or send a rebate. I dont' kow what will happen, but hope that Amazon proves to have better customer service once the laptop is back in their hands. It has not been a pleasant experience so far. I would recommend to anyone that they go purchase the computer directly at an Apple store instead. Should be a lot less headaches and you can see if the display is OK before you take it home.
Posted on Dec 11, 2008 9:34:38 AM PST
M. D'Agosto says:
I guess there must be always someone who may have problems with a product, which doesn't mean the product is bad. Nothing's perfect. I have had a MacBook Pro for 2 years now and it's a Ferrari! Must say perfect. (Working with professional high-demand applications of audio and video besides the usual home-office tasks). Try to work thing out with this machine model because it's a great machine. I would only change it when it becomes obsolete or I unavoidably need a new feature not present in my machine. Good luck!
In reply to an earlier post on Dec 15, 2008 11:50:48 AM PST
I have never had this problem. My Pro is about 9 months old now.
In reply to an earlier post on Dec 15, 2008 11:51:03 AM PST
In reply to an earlier post on Jan 23, 2009 3:57:18 PM PST
Posted on Jan 27, 2009 12:09:40 AM PST
Michael Swengel says:
My studio uses Macbook Pros. At present we have 32. NONE that we have ever used have had these problems. Something must be wrong with your local Apple Store.
For clarification, our units use the 9C81, and 9C83 LCDs.
Posted on Feb 21, 2009 3:55:53 PM PST
Ron Miller says: