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Customer Review

33 of 37 people found the following review helpful
1.0 out of 5 stars Stay Away, September 12, 2012
Verified Purchase(What's this?)
This review is from: WD My Book Live Duo 6TB Personal Cloud Storage NAS Share Files and Photos (Personal Computers)
. . .bought the 1TB and 6TB versions and they were usable for about 3 1/2 weeks, then all sorts of connectivity issues started to happen to both. During the 3 1/2 weeks, the transfer rate for a 1.4 GB file would take eight hours to complete and the streaming worked intermittently. BEFORE YOU BUY, do a Google search on "My Book Live not connecting" or "My Book Live connectivity problems" or "My Book Live no longer authorizes" or "My Book Live slow transfer rate" and you will see a ton of dissatisfied customers who have encountered the same problems posting on several blogs and WD's forum site. It wouldn't be so bad but there is absolutely no customer service to speak of, especially since it is an outsourced call center and they feign ignorance while not helping you. This is after you have waited on hold for a minimum of 30 minutes (after you have navigated through their prompts). There was even an instance where after I got through to a live person but after a minute of saying what the problems I encountered, he said to call back because his system is not allowing him to hear the phone conversation correctly and that if I call back he will be the one answering. Bullocks! Another half hour wait and someone else picks up and is equally unhelpful. Seriously, whoever gave these products a glowing review is either working for WD or their call center because there are way these many customers encountering these same problems for it to be anything but a systemic problem with the entire product line. After this post, I plan on making a formal complaint to the Better Business Bureau.
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