Customer Review

455 of 463 people found the following review helpful
1.0 out of 5 stars DO NOT BUY QUICKEN PREMIER 2013, October 7, 2012
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This review is from: Quicken Premier 2013 [Download] [OLD VERSION] (Software Download)
I moved from Quicken Premier 2011 to Premier 2013.

First - in the 2012 version (between the 2011 that i had the 2013 version that I purchased), Intuit changed the security structure. So, my 2011 data file password was somehow changed in the conversion to 2013 and I COULD NOT OPEN MY DATA FILE. I searched Intuit and this is a KNOWN PROBLEM. I had to uninstall 2013, reinstall 2011, open my 2011 data file, remove the password, re-install 2013 and then I could open my Quicken file...

Second - the budget layout and budget reports are completely different and do not carry the settings over from 2011 so you need to go in and re-enter all of your report settings to get accurate reports

Third - it is EXTREMELY slow. There is a 5 to 10 second delay after every transaction entry. Worse, if you update and entry and then go to an open budget report, it can take up to 1 minute for the report to refresh.

After struggling with this application for 3 hours this morning, I have un-installed Quicken Premier 2013 and re-installed Quicken Premier 2011. 2011 doesn't have the mobile capability but at least it works
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Comments

Tracked by 12 customers

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Showing 1-10 of 41 posts in this discussion
Initial post: Oct 7, 2012 1:45:40 PM PDT
Fred Walters says:
Another Year with 2011!!!!

Posted on Oct 9, 2012 11:23:38 AM PDT
Kathryn says:
Hi Brent,
I'm sorry you had trouble with the 2013 conversion--this password issue does occur with some users, so I'm glad you were able to fix it--we are currently investigating this issue of slow entry and refresh--would you be willing to send your system specs to forumfeedback@intuit.com, so we can investigate further?

Thanks,
Kathryn
Quicken Support Manager

In reply to an earlier post on Oct 11, 2012 5:44:38 PM PDT
mets fan says:
Can someone please explain the password issue and why it occurs with "some users"? I'm prepared to upgrade from 2010 to 2013 (I typically upgrade every 2-3 years) but if my passwords have problems, that's a dealbreaker for me. Thanks.

In reply to an earlier post on Oct 11, 2012 7:09:40 PM PDT
I don't know the details but according to the post on the Quicken site (which I found and used to solve my issue after my upgrade) there is a change in the security process from 2010 to the 2012 version (I extrapolated to assume it also applies to the 2013 version). The very easy solution is to remove the password from your 2010 data file BEFORE you upgrade/install 2013 - you can add a password once the 2010 file has been converted to the 2013 version. Be sure to create a 2010 backup file because you can't go down from 2013 to 2010 if you had issued like I did a decide to give up on 2013.

Although the solution is simple, Quicken unfortunately chooses not to inform you of the issue before you upgrade...

Good luck

Posted on Oct 29, 2012 10:50:16 AM PDT
Nape Dog says:
I currently use Quicken 2010. I tried to upgrade last year to Quicken 2012, however, the Budget functionality had been so significantly reduced that I requested and received and refund and went back to my 2010 version. This year I will loose the ability electronically update my accounts. It does not sound like Quicken 2012 is much better. I would be happy to pay an annual maintenance fee if I could keep using my older version. Would Intuit consider selling a "Quicken Classic"?

In reply to an earlier post on Nov 3, 2012 10:03:52 AM PDT
disabling features over time and forcing customers to upgrade to lame versions is ludicrous!

Posted on Nov 9, 2012 3:32:57 AM PST
Lilia C. Lee says:
Problem is what is the alternative to Quicken? I had moved to MS Money a few years back but when they stopped allowing ability to download financial transactions went through the painful process of converting back to Quicken. I would be more than happy to use something else that allows me to track both bank accounts and investments but I have not found a suitable alternative. Does anyone out there have a suggestion?

In reply to an earlier post on Nov 10, 2012 5:54:27 PM PST
Curt Rapp says:
There are other products out there, but none offer a real challenge to Quicken since MS abandoned all us Money users.

In reply to an earlier post on Nov 10, 2012 5:55:51 PM PST
Curt Rapp says:
It forces people to upgrade so the company doesn't have to support so many versions of the software. Think of it as planned obsolescence.

Posted on Dec 7, 2012 7:30:36 AM PST
Chloe B. says:
Thank you for your post !! I'll stick with my 2010 version... hopefully, will look to change product altogether, quicken have been a pain to deal with for way too long
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